help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-01-2017 15:01

‎09-01-2017 15:01

My fitbit flex is fully charged but the battery icon on my phone shows red, therefore nothing will sync to my phone except if l track a walk. Can anybody help me please ?

Best Answer
0 Votes
1 REPLY 1

‎09-01-2017 15:05

‎09-01-2017 15:05

@Lilac3, the battery level indicator on the app is only updated when the tracker is synced to the app, but I don't understand what you mean by "therefore nothing will sync to my phone except if l track a walk".  The battery low indicator on the app does not affect the sync operation in any way.  What do you mean by "track a walk"?  Have you synced your tracker since you charged its battery?

Best Answer
0 Votes