help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Personal Best not updating

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-12-2018 06:02 - last edited on ‎04-15-2018 07:22 by Fitbit Moderator

‎04-12-2018 06:02 - last edited on ‎04-15-2018 07:22 by Fitbit Moderator

So on the android app and on my desktop, my personal best does not update or award me trophies. I am having to keep track of my PB by taking a screenshot of that days steps, floors, etc. I have logged out and back in, cleared cookies and cache, uninstalled and reinstalled the app. Any ideas? 

Best Answer
0 Votes
6 REPLIES 6

‎04-15-2018 07:24

‎04-15-2018 07:24

Welcome to the Community @Momovall.

 

Thanks for bringing this up! Our team is fully aware of the situation and this is being looked into. Whenever we have any updates on the matter we'll be sure to share it with everyone.

 

Thanks for your understanding!

 

Let me know if you have any questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎04-16-2018 18:55

In response to LanuzaFitbit

‎04-16-2018 18:55

Facing the same issue as well. Tried closing and relaunch the fitbit apps and delete then reinstall, still the same that the personal best not being reflected. Appreciate an update on the progress on having this rectified. Thanks.

Best Answer

‎04-17-2018 07:12

In response to Joz18

‎04-17-2018 07:12

Welcome to the Forums @Joz18.

 

Thanks for sharing what you have tried and for your understanding.

 

There haven't been any updates as of yet, but I'll be sure to keep my eyes wide open in case there is any. 

 

Feel free to reach out with any questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎03-09-2019 18:28

In response to LanuzaFitbit

‎03-09-2019 18:28

I've had the same issue, though only my workweek hustle personal best seems not to update.  I know I've beaten it twice, including this past week with no change.  Other stats seem to update.  Any word on this?  Been a problem for 2 years, last post here almost a year ago.

Best Answer

‎03-14-2020 06:56

In response to LanuzaFitbit

‎03-14-2020 06:56

any updates on this since it's been a year? I'm having this issue as well...

Best Answer

‎04-11-2020 09:24

In response to kerrbear1211

‎04-11-2020 09:24

Same boat here. My Workweek Hustle Personal Best reset from 103,000 to 75,000 about six months ago. It does not update anymore. As others have said, this is rather unmotivating.

 

I use a Charge 3 and sync with an Android phone and an iPad.

Best Answer