Phone restart required to enable notifications message

[Sanjeevsalaria]

Recently i updated fitbit ionic  version 27.68.9.15 in android app . But the same problems i facing  that the notification are not seen in my fitbit ionic.They always showing that phone re start is required to re-enable the notification, but in same time i restarting the phone , same problems i faced again.. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Sanjeevsalaria, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. To better assist you with this, can you please let me know when was the first time you experienced this and how many times since then? Also, which Android mobile device are you using to sync your Fitbit? With the notification you receive on the Fitbit app, your Ionic isn't receiving any type of notifications or just one of them?

If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Ionic are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted and let me know if you have any additional questions.

[Sanjeevsalaria]

I'm using fitbit ionic since 12Aug 2019. I'm using fitbit app  in one plus 6T device.

[Sanjeevsalaria]

Hey sir/madam , please help me to get out of this troubles !! Now i  doing  Factory reset in my fitbit ionic , then  i try but not turning on..please help me

[Ddutro]

I'm having the same issue. I have a Samsung Galaxy S10+. Ever since the Fitbit update the other day, I can see the notification I swipe down on the watch, but when it comes thru, there is no vibration or the screen does not light up

[RicardoFitbit]

Thanks for your reply and update @Sanjeevsalaria, sorry for the delay in responding. Welcome aboard @Ddutro, it's a pleasure to continue providing assistance.

@Sanjeevsalaria I appreciate the information that was shared with me, sorry to know that your device isn't responding after a factory reset.To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Same for you @Ddutro, I'll be looking forward to your replies. 

See you around.

[Oxfordjo]

I get the same prob v annoying!

[RicardoFitbit]

Thanks for bringing this to my attention @Oxfordjo, welcome to the Community Forums.

I understand how annoying this can be for you. To move forward with your concern, can you please let me know if the steps that were shared on my previous post were already tried? If not, please check the information that's specified on the help article that were shared there and let me know how it goes. Please make sure to be using a compatible mobile device with our products and services.

Looking forward to your reply. 

[SamanthaG41]

I have the same issue as Ddutro. I noticed that this started happening after a firmware update on my Ionic. Phone calls will still buzz the watch, but text messages don't. I have a compatible phone (Samsung S8+) and a second firmware update has not fixed the problem.

I know I could try a factory reset, but I believe I would just have to reapply the same firmware updates again.

[RicardoFitbit]

Hi @SamanthaG41, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for the details that were shared with me, your effort and patience troubleshooting this issue before posting are appreciated. To move forward with this and investigate further, can you please send me a screenshot of the notification settings from the Messages app? You can refer to this post to attach an image into your post.

Keep me posted.

[SamanthaG41]

Hi Ricardo, 

Thanks for your reply, I appreciate you taking the time to help .

Attached is a screenshot of the error on the Fitbit app, as requested. 

 

[RicardoFitbit]

Your reply is appreciated @SamanthaG41, my apologies for the delay in responding your post once again.

You're welcome, thanks for attaching a screenshot into your post, seems odd that you're receiving such error message even though your Samsung Galaxy S8+ is compatible with our products and services. That being said, can you please try the following steps and let me know if the issue persists?

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Let me know if you need anything else. 

[Oxfordjo]

yup this is the exact same message I get at least 3 times a week. The suggested "phone restart" to fix this issue never works either.

[RicardoFitbit]

Thanks for your update @Oxfordjo.

This issue is usually related with the phone you're currently using with your Fitbit device, this is the reason why the app shows the error message described on this thread. That being said, can you please let me know which phone are you using? As previously mentioned, please make sure to be using a compatible mobile device with our products and services.

I'll be waiting for your reply.

[MsryRose]

Thus happens to me all the time , what is the answer ?,

[MsryRose]

Doesnt help 

[MsryRose]

I get all the time even on charge 3 , now sense.  

[BackBit]

Hello Ricardo,

This happens to me DAILY it's super frustrating.  I don't like to restart my phone constantly.  I have the Samsung Galaxy S21.

Thank you

[SilviaFitbit]

@BackBit Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. 

I see where your frustration is coming from. I appreciate that you shared the phone you have. Let's try the following steps: 

- On your phone settings 

- Go to apps > Fitbit > permissions 

- Turn them on 

If you're still experiencing this after the procedure mentioned above, clear the app cache and continue monitoring its functionality. 

Last but not least, if you have the following option on your phone, turn it on. Go to your phone setting > apps and notifications > Advanced > Special apps access > Notification access > turn it on. 

Hope this helps. 

[RuskiRedhead]

I also have this issue with my S20. I have to restart the phone every day to get my notifications to work.