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Pixel 2 / Alta HR compatibility

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‎10-20-2017 08:38

‎10-20-2017 08:38

Just here to log that my Pixel 2 is not connecting to an Alta HR fitbit. Curious if anyone else is having issues with Pixel 2.

 

I've attempted every restart/reinstallation combination I can think of. Phone's bluetooth is compatible with other devices, and Alta HR still connects to my old iphone 5s.

 

I understand Pixel 2 is not listed as a supported device (https://www.fitbit.com/devices) and would like to request that this is added. Thanks!

Best Answer
48 REPLIES 48

‎10-21-2017 14:46

‎10-21-2017 14:46

Surge also not connecting to Pixel 2

Best Answer

‎10-21-2017 20:52 - edited ‎10-21-2017 20:53

‎10-21-2017 20:52 - edited ‎10-21-2017 20:53

I'm having the same problem. My Flex 2 won't connect to my Pixel 2. Tried all the usual restarts and resets of both Pixel 2 and the Flex 2 but still not connecting.

 

@vivamus wrote:

Just here to log that my Pixel 2 is not connecting to an Alta HR fitbit. Curious if anyone else is having issues with Pixel 2.

 

I've attempted every restart/reinstallation combination I can think of. Phone's bluetooth is compatible with other devices, and Alta HR still connects to my old iphone 5s.

 

I understand Pixel 2 is not listed as a supported device (https://www.fitbit.com/devices) and would like to request that this is added. Thanks!

 

 

@vivamus wrote:

Just here to log that my Pixel 2 is not connecting to an Alta HR fitbit. Curious if anyone else is having issues with Pixel 2.

 

I've attempted every restart/reinstallation combination I can think of. Phone's bluetooth is compatible with other devices, and Alta HR still connects to my old iphone 5s.

 

I understand Pixel 2 is not listed as a supported device (https://www.fitbit.com/devices) and would like to request that this is added. Thanks!

 

Best Answer

‎10-22-2017 09:52

In response to jkhani

‎10-22-2017 09:52

After resetting my network settings (Settings>Network & Internet>3 Vertical Dots top right>Network settings reset), I was able to successfully connect my Surge to my Pixel 2 through the Fitbit app. It is now syncing as expected.

Best Answer

‎10-22-2017 12:21

In response to jkhani

‎10-22-2017 12:21

Welcome to the forums @vivamus, @jkhani and @SunsetRunner!

 

Like it was mentioned previously, the Pixel 2 is currently not a supported device and thus we cannot guarantee that it will work with Fitbit. It is possible that it can, since it does have the requirements, but the app is not fully optimized so it might not worked.

 

@jkhani Thanks for sharing what you tried and letting everyone know that it worked. It is definitely worth a shot for other Pixel 2 users. 

 

Feel free to let me know if there are any further questions! 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer

‎10-23-2017 23:35

In response to jkhani

‎10-23-2017 23:35

Thank you for sharing.

 

This is not working for my Pixel 2 and Alta HR.

Best Answer

‎10-24-2017 13:00

In response to nexeck

‎10-24-2017 13:00

Welcome to the Community @nexeck.

 

Thanks for letting us know that it didn't work. As I mentioned before, we cannot guarantee that the Pixel 2 will work because it is not a supported device. 

 

Please let me know if you have any further questions. 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer

‎10-24-2017 13:03

In response to LanuzaFitbit

‎10-24-2017 13:03

I've got it working, but not totally reliably.

 

Are there plans to support it, or should we be looking for another device?

Best Answer

‎10-24-2017 13:47

In response to LanuzaFitbit

‎10-24-2017 13:47

When will the Pixel 2 be a supported device? 

When will the Android Oreo be supported? 

Best Answer

‎10-24-2017 13:51

In response to LanuzaFitbit

‎10-24-2017 13:51

Heads up that the Blaze also does not work well with Pixel 2. 

Best Answer

‎10-25-2017 13:41

In response to jkhani

‎10-25-2017 13:41

My fitbit is now connected and working pretty reliably. I followed jkhani's recommendations, but still wasn't able to connect them immediately. They did connect about 24hours later, so I'm not entirely sure if this was what fixed it or not.

 

@jkhani wrote:

After resetting my network settings (Settings>Network & Internet>3 Vertical Dots top right>Network settings reset), I was able to successfully connect my Surge to my Pixel 2 through the Fitbit app. It is now syncing as expected.

 

Best Answer

‎10-25-2017 16:02

In response to vivamus

‎10-25-2017 16:02

Thanks vivamus -

I've tried that and it still hasn't fixed the issue that the "run" and "bike" (so anything needing GPS and my phone) drops connection with my phone and stops tracking after 1-2 minutes. My last Blaze was doing that on the Pixel (original) but it worked after being replaced - If anyone knows how to fix that issue I'd love to know. I can't seem to find anything to help

 

I've had no problems with the Blaze syncing with my phone or getting notifications - just the dropping after starting a run and I can't get that fixed. 

Best Answer

‎10-25-2017 20:57

In response to DoctorKatz

‎10-25-2017 20:57

I am planning on upgrading to the Pixel 2 form my Nexus 5X. I guess I will wait for now.

 

Thank you for info and have a Terrific day!

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0 Votes

‎10-27-2017 20:51

In response to LanuzaFitbit

‎10-27-2017 20:51

thank you for the info. I have tried all the suggestions provided and I cannot pair my HR Charge with my Pixel 2. I am surprised my phone is not supported (it's not like the release of the Pixel and Pixel 2 was a secret). I do need to pair and sync my fitbit with my phone consistently and reliably; if it can't play with my Pixel 2 then I need to consider  a fitness monitoring device that can/will. I will wait a few weeks or so to see if fitbit and google can align their products. 

 

Best Answer
0 Votes

‎10-30-2017 07:36

In response to jkhani

‎10-30-2017 07:36

thanks for giving me something new to try, but it didnt work for me either.
I have a fitbit One. Does not work with Pixel 2.

Best Answer
0 Votes

‎10-30-2017 09:36

In response to jkhani

‎10-30-2017 09:36

Just confirming that after following JKhani's instructions my Fitbit Blaze is now syncing with my Pixel 2. I had to set the Blaze to "Bluetooth Classic" for it to work. Thanks JKhani.

Best Answer
0 Votes

‎10-31-2017 11:51

In response to DamoDubes

‎10-31-2017 11:51

Hey everyone!

 

Thanks for your interest on the situation. As mentioned before, the Pixel 2 is not currently a supported device and thus issues like these are to be expected. We cannot guarantee that it will work 100% of the time but it seems like @jkhani's suggestion is working for some.

 

At this moment we do not have any news of when, or if, we can expect the Pixel 2 to be supported, but we will be sure to let everyone know once we have any news.

 

Feel free to let me know if there are any questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎11-01-2017 09:38

In response to jkhani

‎11-01-2017 09:38

I was having issues with my fibit zip not syncing for about 24hours, but i finally switched my phone into airplane mode and back out. That seemed to do the trick for me. I hope this helps people till pixel 2 is fully supported.

Best Answer
0 Votes

‎11-01-2017 09:52

In response to LanuzaFitbit

‎11-01-2017 09:52

Sorry, it didn't work for me.  Not a happy camper...

Best Answer
0 Votes

‎11-02-2017 05:54

In response to tomtech

‎11-02-2017 05:54

ok by going to a bluetooth black hole where there are no other devices, and fully resetting the bluetooth I got it to connect and pair with my One. I even updated the software with it.

And now it doesnt work again. I know it CAN be made to worth with the pixel 2... but until they update the app for Android 8.0 Bluetooth, it is not reliable.

Best Answer
0 Votes