04-03-2018 15:26
04-03-2018 15:26
Why? I have the latest firmware, latest app, I've tried various combinations of sync All-Day Sync, Always Connected, Keep-Alive Widget. But once I've not sync'ed for a half a day, it won't sync again unless I reboot (and Yes, I've turned bluetooth off and back on). Is there something fundamentally wrong with the Pixel XL? Or don't the Fitbit programmers know what they're doing?
Answered! Go to the Best Answer.
Best Answer04-04-2018 08:34
04-04-2018 08:34
Best Answer04-04-2018 05:01
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
04-04-2018 05:01
Hello @kirbyb, nice to see you again in the Fitbit Community! Certainly this is not a normal behavior so I would recommend to try the following:
Recently we have started rolling out a new version of the app. So make sure you have this version already. For more details, please refer to this post.
Either if you have to install the new version or not, proceed to reset your Fitbit app: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
See you later and hope this helps.
"Great things are done by a series of small things brought together.” What's Cooking?
Best Answer04-04-2018 08:34
04-04-2018 08:34
Best Answer04-18-2018 06:19
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
04-18-2018 06:19
Hey that is great to hear @kirbyb, My apologies for the late response and if all is working, then disregard of my recommendations.
Thank you for keep me posted and stay tuned to our Community if you have other questions!
"Great things are done by a series of small things brought together.” What's Cooking?
Best Answer