Pixel phones-(Android 15) Recent/Frequent food have their tops cropped off at the top of the screen.

[Phoenix494]

I'm sure 4.29 solved some problems, however it introduced a new problem.  When in the food selection both the Recent and Frequent have their tops cropped off at the top of the screen.  Same thing happens when you want to add calories to the top numeric entry field which is cutoff.  

One has to wonder about all these updates but never getting very far. 

43 days later I finally get this issued resolved for me.  Never mind the myriad of previous problems and those that others are reportedly still exist.  During this long wait there has been no comments from Google, even the Moderators have nothing meaningful to communicate. Google has lost my loyalty and respect for treating customers this way.  I for one will not be renewing my Premium subscription.  I got tired of waiting and I am using Cronometer.  I regret buying the PW3 and my Pixel 9 XL Pro.

Moderator edit:  updated subject for clarity. 

[snuttman]

Oh! Please report back on how you like it. Sounds like several of us need
to find an alternative to FitBit.

[JustinMMM]

Having the same issue, just started today. My Android OS updated to Android 15 overnight.

[scott.glaze]

Totally agree this is pretty disgraceful service. It's so hard to use the app properly now, I'm also finding when I scan barcodes if it isn't recognised the retry option is cut off the bottom of the screen.

Come on, Support! What are you doing???

[dointhebestican]

Yup, can't manually enter new food (custom) either in the absence of a
barcode. Have to just enter "quick" calories

[bigtony2691]

Glad to see I am not the only one experiencing this issue.  Sad to see that they have been ignoring it for so long. 

[Iamnotendicott]

It's working (for me) again now

[MrsSwally]

I just tried and no luck here, still cut off (Pixel Pro 9). I'm happy for you though! 

My Premium membership is up for renewal Jan 2 and I'm really on the fence on renewing it. It's hard to stay positive about a fix when we are nearing Month 2 of this issue. 🫤

[Eledelly14]

Pixel 9 pro here...I just tried too and no luck. Nor was there an update waiting to be downloaded like I'd hoped 😔

[gdio53]

@JustinMMM 

Please see this thread, it's a known issue with Android 15 and Pixel phones.

[brownawella]

Just checked on mine (Pixel Pro 9 XL) and still doesn't work.

[snuttman]

....and the sleeping heart rate information just disappeared this AM!

[Phoenix494]

Same problem for me also this morning.  Checked again just now and the data has come back.  Thank goodness.  Got to wonder what will happen next. 

[Silversly]

I use food tracking daily, it's one of the core reasons I use fitbit and pay for premium. This is extremely frustrating. 

[MarioSFitbit]

Hi everyone!
Thank you for your feedback and messages. I know how important is this feature for all the community. 

I want to let you know that our team is still working on a fix, and I will be posting here any updates as soon as I receive the information. Hopefully it will get solved soon. 

Best wishes for all ! 

[snuttman]

Please make sure to bring back the goal progress and weekly average bars in
the weight section.

Also, what number can I call to discuss getting a refund for my yearly
membership while the FitBit app isn't any use to me with this current
issues?

[Darren_F]

I requested a refund for the 6 month balance of my Fitbit Premium annual subscription and it was denied.  Let me know if you have better luck. 

[MischiefLord]

I am sorry but to have this issue go on for almost a month which is disrupting multiple core functions is just unacceptable. You should be automatically refunded the last month of Fitbit premium to all users. 

[MarioSFitbit]

Hi @snuttman and the rest of community members! 
Thank you for your messages and feedback !
I'm sorry about this situation with your yearly membership. 

In order to avoid any confusion, we suggest you all, should you encounter other issues besides the cropped display, to open a new thread, post on a dedicated thread about that or add your suggestion in the product feedback forum. 

This will help the Community to be in order and to kept focus on the main issue discussed here.

To your question about a refund, this should be verified by our Support team. Please contact Support, so that they can provide you with your options. What can we help with?

[PatGC]

I do understand why this is very frustrating for users (I use the custom food functionality quite often!) but it's worth bearing in mind that this may not be a trivial fix.

Take a look at the sort of information the developers need to go through to make their app work with the changes introduced in Android 15:

https://developer.android.com/design/ui/mobile/guides/foundations/system-bars#draw-content

https://developer.android.com/about/versions/15/behavior-changes-15#edge-to-edge

So they need to figure that out, without breaking anything else. Not just for users on Android 15 but also for users on older versions (which is probably the majority).

Having said that, would be good if Fitbit over communicated with its users at this point! Let us know you are working through it and perhaps give an ETA.

[Darren_F]

@MarioSFitbit I have already contacted support and the refund request was denied.  Should I contact them again?  I have cancelled my annual membership but it is valid until June 2025.  I personally feel like I should get a refund for that remaining time but, again, it was denied.