Pixel watch doesn't track sleep. All the other biometrics work.

[JohnStein]

Brand new Pixel watch doesn't track sleep. All the other biometrics work. Heart rate and ecg works. Light on back of watch flashes. Restarted phone and watch. Band is tight, at least tight enough for showing heart rate. Battery is over 50%. Any help? Thanks so much.

[RiekoC]

Hello @JohnStein 

Are you not getting a sleep log at all? No data, not even start/wake times and basic sleep graph (Awake, Restless, Asleep)?

Are you getting data in the Health Metrics section: SpO2, Heart rate variance, Breathing rate, Resting Heart rate?

Which Pixel Watch do you have? 

[JohnStein]

Hi Rieko, Correct, I am getting no data for sleep log, or for anything in Health Metrics section.  I can have it "manually" take heartrate, ecg but nothing seems to feed into the fitbit data for the app. I just bought a new Pixel "one" watch.  I'm wondering if I somehow blocked it from sending the data?

Thanks, John

[RiekoC]

Hi @JohnStein 

It's very odd that you see the green light, are getting heart rate, and can use the ECG function but you're not getting any sleep tracking. 

If you did block the data somehow, you might try removing the Pixel Watch from the Fitbit app, then adding it back as if it was a new device. You might also try uninstalling & re-installing the Fitbit app, too.

• Perform a manual sync
• Remove the Pixel Watch from the Fitbit app: Tap on the device icon in the upper left of the Today page. Tap on the Pixel Watch tile to open the page. Scroll to the bottom of the page and tap Disconnect device. Follow the prompts to disconnect.
• Log out of the Fitbit app
• Uninstall the Fitbit app
• Reinstall the Fitbit app
• Log back into the Fitbit app
• Add the Pixel Watch as if it was a new device

Please let us know if this helped to get your sleep data to show.