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Hi @Lilbiddy. It's always great to see you in the Forums.
Thanks for the time taken to share your feedback, and I'm sorry about this experience. I understand where are you coming from and how helpful it'd be for you and other users to know when exactly a maintenance will take place. Our team is always open to hear your thoughts and I'm sure they'll work based on your comments to enhance your experience with our Fitbit products and services. I'll be around if you have another question or if you're having any issue with your Fitbit device.
Keep me posted.
Best Answer