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Possible Farewell

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‎09-06-2019 10:58

‎09-06-2019 10:58

I have had my Fitbit charge 2 for only 2 years (2 years this August).  The watch just stopped syncing one day and of course is no longer covered under the warranty.  I called the support line after carrying out all the suggestions on the community board and checked the phone compatibility (It is compatible).To spend all this money on a watch that only lasts two years is very disappointing, to say the least.  My options, buy a new Fitbit?!!!  Any other advice before I go get another tracker?

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‎09-06-2019 11:08 - edited ‎09-06-2019 11:09

‎09-06-2019 11:08 - edited ‎09-06-2019 11:09

Before you buy a new tracker, I'd try downloading an older copy of the app and seeing if that fixes your syncing issues, at least if the syncing issues started recently and might be related to the new app that caused syncing problems for so many of us.  I was afraid I would have to stop using my Versa but reverting to version 2.87 of the app got it functional again.

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‎09-06-2019 12:50

‎09-06-2019 12:50

Hi @Labrat02816, did you do the firmware update on your charge 2? If you haven't, DON'T do it. That appears to kill some charge 2 trackers. The problem usually starts with rapid battery drain. If it's just synching problems hopefully it is just the app and you may be able to sort it out by rolling back to an earlier version. 

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‎09-06-2019 14:12

In response to Adrienna27

‎09-06-2019 14:12

Where can I get an older version of the app?

Sent from Yahoo Mail on Android
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