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Posts, comments or likes won't show up

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‎08-20-2024 07:52 - last edited on ‎08-23-2024 15:17 by Fitbit Moderator

‎08-20-2024 07:52 - last edited on ‎08-23-2024 15:17 by Fitbit Moderator

None of my posts, comments or likes show. Nothing I post to friends on my profile shows. It is there for a second and then disappears. None of my comments on my friend's posts show. Again they are there for a second and then disappear. None of my likes on my friend's post show. What has happened to fitbit?


Moderator Edit: Clarified subject

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‎08-21-2024 07:20 - edited ‎08-21-2024 07:22

‎08-21-2024 07:20 - edited ‎08-21-2024 07:22

Hi, @Annie-Lou welcome to the community your problem does not seem to be reported elsewhere so the implication is your Fitbit app settings may be at the root of the issues. If you have more than one Google account make sure you have signed on to Fitbit with the correct one (access to Fitbit does require a Google account login) I assume you are reaching your friends via the "You" tab>friends>individual>message. If your friends are not on the list, you may have used the wrong Google account or your old Fitbit login. If your friends are there go into the Fitbit app on your phone's "Today" screen>touch your icon in the top right>Fitbit settings>Push notifications> In the social section ensure all the sliders are on. Look in Email notifications & ensure all the social sliders are on. We've just had a Fitbit app update to 4.23, on some occasions when updates are installed they disturb your settings.

If you are still stuck please post here again with more details.

Cheers

 

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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