help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Private messaging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-05-2019 13:43

‎09-05-2019 13:43

Hello,

 

 

Running Android the latest version of the Fitbit App on Android 9 Security patch August 1 2019 on Pixel XL hardware.  I've encountered a couple of  bugs in the messaging app:

 

1. I have several messages from a particular user.  Regardless which message I click on, I always see the exact same message.

 

2.  The notification telling me I have new messages isn't accurate.  It refers to 12 items however messages are far fewer.

 

 

Finally, I noticed messages don't seem to be threaded.  All I see are incoming messages from this particular user, one message for each reply.  I suspect this might be by design, but honestly, it's a really poor design choice.  That being said, I'm kinda hoping it's a bug.

 

 

TIA!

 

Erik

Best Answer
0 Votes
1 REPLY 1

‎09-06-2019 16:21

‎09-06-2019 16:21

Hello @phatRik, welcome to the Community Forums!

 

I appreciate the information and details that were shared in your post about the Fitbit app in Android mobile devices. To better assist you with this, can you please let when was the first time you experienced this? Also, is your Pixel XL running the latest version of the Fitbit app? If you haven't already done so, please follow the next steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date (Android 10 is available for Google Pixel users).
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your credentials.
  7. Let me know if the issue persist.

 

Keep me posted.

Best Answer
0 Votes