12-29-2016
04:34
- last edited on
01-08-2017
09:35
by
AnnieFitbit
12-29-2016
04:34
- last edited on
01-08-2017
09:35
by
AnnieFitbit
Hi:
I just got my fitbit Alta for Christmas and on the app when I try to log an activity it ask to put a specific activity even when I put it already. Also it says date and time on the phone is incorrect. Which is not.
I will appreciate the help because I don't want to get disappointed!
Thanks
Moderator edit: Format
12-29-2016 10:29
12-29-2016 10:29
Its nice to have new faces in our Fitbit Community @annetteeliza. Make sure your timezone settings are properly configured to your local time.
About logging activities, make sure the activity you are typing is in the default list of exercises, otherwise it will be require to create a custom activity. To learn more about this please take a look at this post.
Hope this helps. Let me know if you need more help.
"Great things are done by a series of small things brought together.” What's Cooking?
01-04-2017 04:29
01-04-2017 04:29
01-15-2017 05:53
01-15-2017 05:53
Hi @annetteeliza! Thanks for reaching back.
In this case I'd recommend that we try to reset the timezone setting. Access the time on the settings on the phone, then select a different timezone to yours. Finally, select the proper timezone once again. Now try to log the exercise again, it should do the trick.
Please let me know how it goes!