Problem re pairing my charge hr

[Newchargehr]

I had issues syncing my charge hr with the anndroid app. I am trying to pair the device again but it does not pair.....gets stuck at the power on level...please help.

[gdio53]

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@Newchargehr wrote:
I had issues syncing my charge hr with the anndroid app. I am trying to pair the device again but it does not pair.....gets stuck at the power on level...please help.

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Try removing the app from your phone and unpair the device from the Bluetooth settings.

Re-install the app and follow the instructions for setting up your device on the phone, do not pair the device using the phone's bluetooth settings, the app will do the pairing for you.

[AlejandraFitbit]

Welcome to the Forums @Newchargehr and @gdio53 thanks for stopping by and the information provided.  I would like to know if you keep having problems syncing your Charge HR with your Android device? If you do, I recommend following our syncing troubleshoot and check if your phone is a compatible mobile device.

Let me know how it goes.