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Problem with Alta on Phone

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‎10-08-2016 09:30

‎10-08-2016 09:30

I had the Alta on my Samsung S6 Edge phone along with my Flex however for the past two days my Alta would not sync so I deleted and now it will not allow my to re-add it. When I try and add it say it has found it but will not connect it shows under Bluetooth OK.

I am at a lost what to due next as I have ordered the new Flex 2 to replace my original Flex and is now thinking will it work on my phone or not.

So any help would be appreciated
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‎10-08-2016 09:58

‎10-08-2016 09:58

I have the same with the Alta and the galaxy A5. Have done a restart and uninstalled the App but still not syncing

 

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‎10-08-2016 10:17

In response to Dawnie46

‎10-08-2016 10:17

hi
I have just used the following article tip and mine has now re-connected to my phone
https://help.fitbit.com/articles/en_US/Help_article/1186
Hope this helps.
Emma
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‎10-08-2016 10:22

In response to Emma2301

‎10-08-2016 10:22

Thank you
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