Problem with Alta on Phone

[Emma2301]

I had the Alta on my Samsung S6 Edge phone along with my Flex however for the past two days my Alta would not sync so I deleted and now it will not allow my to re-add it. When I try and add it say it has found it but will not connect it shows under Bluetooth OK.

I am at a lost what to due next as I have ordered the new Flex 2 to replace my original Flex and is now thinking will it work on my phone or not.

So any help would be appreciated

[Dawnie46]

I have the same with the Alta and the galaxy A5. Have done a restart and uninstalled the App but still not syncing

[Emma2301]

hi
I have just used the following article tip and mine has now re-connected to my phone
https://help.fitbit.com/articles/en_US/Help_article/1186
Hope this helps.
Emma

[Dawnie46]

Thank you