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Problem with the Fitbit app / Cannot log in

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‎12-13-2021 06:36 - last edited on ‎12-14-2021 13:16 by Fitbit Moderator

‎12-13-2021 06:36 - last edited on ‎12-14-2021 13:16 by Fitbit Moderator

Everytime i open the app to sign up, it keeps saying something went wrong please try again later and when i try to log in it says incorrect login or username even though theyre 100% correct. I legit got a fitbit charge 3 yesterday and this is how my first experience goes with it, very nice

 

Moderator edit: Subject for clarity.

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‎12-13-2021 10:34

‎12-13-2021 10:34

Hi @BilalHashmi  Android had an app update a few days ago. I've gotten that before when signing on my account, but usually restarting my phone and waiting a bit gets me back in. You using a compatible phone with at least Android 8?

Stepping in the U.S.A. since September 2013. Android 14

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‎12-14-2021 13:20

‎12-14-2021 13:20

@Odyssey13 Thanks for your help and your own experience. 

 

@BilalHashmi Welcome to the forums. I will gladly help you set up your Fitbit Charge 3 with the Fitbit app. Thanks for the explanation. Do you receive the error message right after you open the app? Would you be so kind to add a screenshot of the error message on your next reply? Simply tap or click on the camera icon while you are writing a response to a post. A new window will emerge showing the options to add an image to your post/reply. 

 

If you are using the mobile data of your smartphone, please try using a Wi-Fi network and see if there is an improvement. Have you also tried logging in into your account on the  Fitbit.com website? Does the login work on the website? I would also delete the Fitbit app, install it and try again. 

 

Have a nice day!

RodrigoM | Community Moderator, Fitbit

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