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Problems logging into Fitbit app

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‎02-10-2019 21:14 - last edited on ‎02-11-2019 09:07 by Moderator Alum

‎02-10-2019 21:14 - last edited on ‎02-11-2019 09:07 by Moderator Alum

Does anyone know any current bugs with not being able to log into their Fitbit app? When I go to sign in, it tells me that my email and password are wrong even though I have already changed them once. But if I try to retrieve a new password, it tells me that the network operation failed and that fitbit.com is unavailable. I am so confused. I want my stuff to work. 

 

Moderator edit: Updated title for clarity

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‎02-11-2019 09:06 - edited ‎02-11-2019 09:13

‎02-11-2019 09:06 - edited ‎02-11-2019 09:13

Hi there @tjrehberg, welcome to the Fitbit Community Forums! 🙂

 

I'm sorry to hear that you're having problems logging into the Fitbit app. Thanks for what you've tried to get it to work. I'd like to give you a hand with this.

 

I'm not aware of any ongoing bug that prevents users from logging in to the Fitbit app. My suggestion would be to force close the app and try to do this again. Also, make sure that you're on the latest version of the Fitbit app. If necessary, try uninstalling the app and then, install the app again and see how it goes.

 

Let me know if you need more help!

 

PS. I'm moving your post to the Android app board for categorization purposes.

Ferdin | Community Moderator, Fitbit

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‎02-11-2019 09:32

‎02-11-2019 09:32

I have had the exact same problem and tried several solutions and not getting anywhere. Very frustrating that I can log on to a desk top with the password but error on the app. I have deleted the app 4 times now. 

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