help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Problems setting up Fitbit Charge HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-07-2018 23:34 - last edited on ‎10-08-2018 06:32 by Moderator Alum

‎10-07-2018 23:34 - last edited on ‎10-08-2018 06:32 by Moderator Alum

Hi Fitbit,

 

Having trouble syncing / re-connecting my My Fitbit Charge HR to my smartphone 😞

 

  1. Watch was succesfully found by my LG-G4 using Bluetooth
  2. Connection number was given by the watch and entered
  3. App hangs while connecting (see screenshot).

What to do now..?

 

Connecting to LG G4, almost there...Connecting to LG G4, almost there...

 

Moderator edit: Updated title for clarity

Best Answer
0 Votes
2 REPLIES 2

‎10-08-2018 06:31 - edited ‎10-08-2018 06:31

‎10-08-2018 06:31 - edited ‎10-08-2018 06:31

Hi there @Freek. Great to see you in the Fitbit Community Forums! 🙂

 

I'm sorry to hear you're having problems getting your tracker to connect with your LG G4 phone. Thanks a lot for everything that you've tried to get your tracker to work.

 

At the moment, it seems that the LG G4 is not a compatible model for syncing with your Fitbit Charge HR device as you can see in the list of compatible devices.

 

When it comes to devices compatibility, keep in mind that the two devices that are for sure not compatible at the moment are the Huawei P9 Lite and the Huawei P8 Lite.

For all other devices, if they're not on the list of compatible devices, you might be able to sync with them but we don't guarantee that the functionality will be optimum as we are still testing on these phone models and due to the large number of Android and Windows devices, our team has not yet tested all of them.

 

In the meantime, I'd recommend giving it a try with a different phone or tablet that is compatible to get your tracker to sync.

 

Thanks a lot for your comprehension and if you need more help with this, let me know!

 

PS. I'm moving your post to the Android board for categorization purposes.

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎10-08-2018 06:59

In response to FerdinandFitbit

‎10-08-2018 06:59

Hi FerdinandFitbit,

 

First: Thank you for replying..!

 

Second: What can I do, besides buying an even newer smartphone..? I hope Fitbit understands the problem I have with that 'solution': owning a newer phone than the supported LG G3, only to find out later, that 'it seems' the newer LG G4 range is somehow not compatible anymore... Syncing with my LG G4 has worked for quite a while (1+ year) and after several Fitbit app updates.

 

Please tell me (and all LG G4 and newer LG range owners, which must be 100k+), that Fitbit as the world's largest manufacturer of smart health watches is going to fix this awkward issue very soon.

 

Regards,

 

Freek te Water, Amsterdam, The Netherlands

 

Best Answer
0 Votes