Problems with showing sleep patterns in versa

[Janine18]

Since my fitbit app updated on my Samsung s8 yesterday, it's now not showing the sleep stages from last night (showing it how it used to when I had the charge hr2). I had the issue with the app showing 0 minutes sleep however that's been resolved and has been working properly past few nights but this morning it has reverted back to not showing the stages. I have posted pictures to show what is happening.

[Tvoyak]

I have a Samsung s8.  Also, I noticed this morning that my heart rate data from the night didn't show up in the app until after the basic sleep graph was made.  First, the app didnt show todays hr and it displayed dotted lines for the times i was asleep the night prior.  When i backed out and tapped the heart icon again then it showed the previous night hr fine.  But still nothing after midnight.  Then i backed out of the graph and tapped the heart once again and then today's graph of my hr was visible in the app.  Possibly the sleep graph is populating before the hr data is showing up on the server?  I believe my watch is tracking all the data and my watch says its synching to the app, I checked that in my notification panel before I even opened the app.  But still there is a lag inside the app before the data shows up.  I noticed a similar issue under the steps per hour section, sometimes it shows up and sometimes the data shows up and sometimes it's just blank.  I can toggle back and forth from the main screen to the detailed data and it will change.

[EdsonFitbit]

@Tvoyak Thank you for the update.

You shouldn't have to go back and forward in order to see your sleep stages or your heart rate data, but I'm glad to hear that you seem to have found that the problem is related to the app instead of the tracker. The Samsung S8 is part of the list of Supported Devices so it should work fine.

Have you experienced the same difficulties to see your HR and Sleep Stages on the online Dashboard?

Please be so kind to confirm that you have tried the following:

- Rebooted your phone

- Turned off and on the Bluetooth of your phone

- Set up your Fitbit Versa as a replacement device:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Let me know how it goes.

[Tvoyak]

I have done all those things plus I completely uninstalled and reinstalled the app.  

[EdsonFitbit]

@Tvoyak Thanks for the info.

I'm happy to hear that you have resolved the issue with the sleep stages and heart rate data not shown in your app. Thank you for sharing the workaround you've performed. Hope this helps other users experiencing the same difficulties.

Don't hesitate to reach us at any time.

[Tvoyak]

It failed again last night.  Still having the heart rate issues.  It takes several times back and forth to get everything to show up.

[EdsonFitbit]

@Tvoyak Thanks for getting in touch.

I've opened a case with Customer Support and let them know the troubleshooting steps performed. They should be in touch with you soon. Thanks for the patience in the meantime.

Keep on stepping.

[Selva_R]

I got new fitbit versa.. Last 3 days the sleep tracker is not working... Can you pls let me know what needs to be done? Mine is android phone.. Thanks 

[Layback62]

Seems like a lot of people having same issue here.

Versa is not recording sleep patterns, this Versa don't believe it was ready for market yet.

 Keep having to restart it due to firmware not updated yet holding notices on it requiring restarts.

Sleep patterns, reloading fit bit app. Think this needs to be fixed fast and force a fit bit firmware update.

My old charge, charge 2 never had these issues. almost wish went with other brand.

We have starbucks card for pay but no others now that's just not right. if want others must buy a limited special edition, nothing like ffffing the customer base. Apple / Samsung looking better each day.

Come on Fit Bit get with it!

loyal customer for now

Tired of doing the dance for basic info. 

[jessica.nichol]

I’m having the same problem and I can’t work out why?? It’s becoming annoying