Push notifications tab is empty

[asiayeah]

There is a tab in the fitbit app called "Notifications". It tells you of all the achievements you've made. I recently noticed mine hasn't been updated since June 19 2018. However, I have all push notifications turned on and I have received those notifications from the app daily. 

Why are those notifications not shown in the fitbit app?

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @asiayeah. It's always great to see you here.

I'm sorry that the in-app notifications aren't appearing in the Fitbit app. These notifications' settings were changed based on the feedback that we received from our users. However, since you've verified that the settings are on, I'd recommend the following:

1. Open the Fitbit app, tap the Account icon > Notifications.
2. Turn off all the push notifications.
3. Verify if the Fitbit app is updated to the latest version.
4. Reboot your phone.
5. On you phone's settings, make sure the push notifications are enabled for the Fitbit app.
6. Then open the Fitbit app and turn the push notifications back on.

Let me know how it goes. 

[asiayeah]

@LizzyFitbit Thank you. I followed your procedure. 

Actually I can receive in-app notifications but I just don't see them displayed or archived inside the Notifications tab of the fitbit app. 

In my fitbit app's Notifications tab, it is still displaying my old notifications up to 18 June 2018 only. 

[asiayeah]

Somehow I cannot post my screenshot in this forum. 

[asiayeah · Accepted solution]

I contacted the fit bit support and they replied it is an expected behavior:

"Thanks for your question about notifications and we appreciate your effort in sending the screen shot. We'll be glad to assist you.

This is expected behavior and the change is based on customer feedback. The push notifications will continue and if needed, kindly turn on push notifications with the following:
 

1. In app, tap Account icon and then Notifications.
2. Confirm toggle is on. 
3. Confirm push notifications are on in phone settings for the Fitbit app"

[LizzyFitbit]

Hi @asiayeah, welcome back to the Community. I'm sorry for the delay in my reply.

You're welcome, and thanks to you for taking the time to contact our Support Team. I'm glad that you received help about this situation. As mentioned above, these settings were changed by our team, but you can always toggle on the push notifications to continue receiving them.

By the way, I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

Hope to see you around!