07-31-2019
08:23
- last edited on
08-01-2019
16:12
by
LizzyFitbit
07-31-2019
08:23
- last edited on
08-01-2019
16:12
by
LizzyFitbit
There is a tab in the fitbit app called "Notifications". It tells you of all the achievements you've made. I recently noticed mine hasn't been updated since June 19 2018. However, I have all push notifications turned on and I have received those notifications from the app daily.
Why are those notifications not shown in the fitbit app?
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
08-02-2019 03:33
08-02-2019 03:33
I contacted the fit bit support and they replied it is an expected behavior:
"Thanks for your question about notifications and we appreciate your effort in sending the screen shot. We'll be glad to assist you.
This is expected behavior and the change is based on customer feedback. The push notifications will continue and if needed, kindly turn on push notifications with the following:
08-01-2019
16:12
- last edited on
09-10-2024
09:41
by
MarreFitbit
08-01-2019
16:12
- last edited on
09-10-2024
09:41
by
MarreFitbit
Hi @asiayeah. It's always great to see you here.
I'm sorry that the in-app notifications aren't appearing in the Fitbit app. These notifications' settings were changed based on the feedback that we received from our users. However, since you've verified that the settings are on, I'd recommend the following:
Let me know how it goes.
08-01-2019 18:29 - edited 08-01-2019 18:32
08-01-2019 18:29 - edited 08-01-2019 18:32
@LizzyFitbit Thank you. I followed your procedure.
Actually I can receive in-app notifications but I just don't see them displayed or archived inside the Notifications tab of the fitbit app.
In my fitbit app's Notifications tab, it is still displaying my old notifications up to 18 June 2018 only.
08-01-2019 18:33 - edited 08-01-2019 18:34
08-01-2019 18:33 - edited 08-01-2019 18:34
Somehow I cannot post my screenshot in this forum.
08-02-2019 03:33
08-02-2019 03:33
I contacted the fit bit support and they replied it is an expected behavior:
"Thanks for your question about notifications and we appreciate your effort in sending the screen shot. We'll be glad to assist you.
This is expected behavior and the change is based on customer feedback. The push notifications will continue and if needed, kindly turn on push notifications with the following:
08-04-2019
15:41
- last edited on
09-10-2024
09:39
by
MarreFitbit
08-04-2019
15:41
- last edited on
09-10-2024
09:39
by
MarreFitbit
Hi @asiayeah, welcome back to the Community. I'm sorry for the delay in my reply.
You're welcome, and thanks to you for taking the time to contact our Support Team. I'm glad that you received help about this situation. As mentioned above, these settings were changed by our team, but you can always toggle on the push notifications to continue receiving them.
By the way, I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.
Hope to see you around!