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RESOLVED 06/16/2018: "Notification service not running" error

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-09-2018 16:25 - last edited on ‎06-16-2018 11:53 by Moderator Alum

‎05-09-2018 16:25 - last edited on ‎06-16-2018 11:53 by Moderator Alum

Fitbit Update 06/16/2018

Thank you for reporting the error is not longer showing in the Fitbit app. This issue has been resolved with the release of the Fitbit app for Android, version 2.73. If you're still experiencing issues receiving notifications. Make sure to confirming that you're updated to the latest app release and following our notifications troubleshooting tips provided in this help article.

 

I'm moving forward in closing this thread as the issue has been resolved and there is no need to post future updates. If you have questions regarding the Compatibility of your phone, refer to this help article: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Thank you for your continued patience as we worked to get this resolved.

 

_________________________________________________________________________________

 

Fitbit Update 05/09/2018

Hi, Android users!

 

Some of you may be seeing the following error message inside of the Fitbit for Android app:"Notification service not running. A phone restart is required to re-enable notifications on your tracker." Even if you perform a restart, the error message persists. 

 

Thanks for reporting! Our team has been notified and are investigating. We will make sure to update you all if we receive more information. In the meantime, we appreciate your patience. 

 

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Best Answer
340 REPLIES 340

‎06-16-2018 11:49

In response to ThomasDj

‎06-16-2018 11:49

Thank you for reporting the error is not longer showing in the Fitbit app. This issue has been resolved with the release of the Fitbit app for Android, version 2.73. If you're still experiencing issues receiving notifications. Make sure to confirming that you're updated to the latest app release and following our notifications troubleshooting tips provided in this help article.

 

I'm moving forward in closing this thread as the issue has been resolved and there is no need to post future updates. If you have questions regarding the Compatibility of your phone, refer to this help article: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Thank you for your continued patience as we worked to get this resolved.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer