08-10-2017 12:47 - edited 09-19-2017 12:24
08-10-2017 12:47 - edited 09-19-2017 12:24
Fitbit Update: 09/19/2017:
Hi, Samsung users! It's great to hear you are backing to syncing your Fitbit trackers. Since many of you have confirmed the newest Samsung update for Verizon users on a Samsung Galaxy S5 resolved this syncing issue, I'm going to close this thread.
Please check out this link here on the Verizon website: Samsung Galaxy S® 5 Software Update. They state this update included:
Thanks everyone for your cooperation while a fix was put in place. If you are not a Samsung Galaxy S5 owner and were not affected by the update from 8/8/17, then give our standard troubleshooting suggestions a try. If anything new pops up in the future, please make sure to open a new topic.
Fitbit Update: 09/14/2017:
Samsung has released a new system update that contains a fix for this syncing/pairing Bluetooth issue from the last update. If you see the update available for your device, please update your phones. Let me know how it goes! I will be around.
Fitbit Update: 09/07/2017:
Hey, Samsung users! Thanks so much for patiently waiting while our team investigates this problem with the last Samsung OS update from 8/8/17. I really appreciate the cooperation and willingness to help from everyone. The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon!
Fitbit Update: 08/24/2017:
Thanks to everyone who has added additional responses! At this point, we have gathered enough information for our engineers to research. It is no longer necessary to provide information about your Android Device/Network. Thanks so much for your cooperation as the Android team keeps investigating what caused this syncing issue with the Samsung update. I'll be sure to keep you all posted!
Fitbit Update: 08/17/2017: Hi everyone -- Several Android users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.
If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:
Please copy and paste the above questions and your answers into the response.
I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!
Fitbit Update: 08/10/2017:
Hey everyone! Thanks for reporting this syncing issue since the Android update from 8/8. Our team is currently investigating and I will provide an update when I have information available. In the meantime, I recommend syncing with another mobile device, or through a computer. Thanks again for bringing this to my attention!
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
Answered! Go to the Best Answer.
08-20-2017 07:10
08-20-2017 07:10
08-20-2017 07:21 - edited 08-20-2017 14:57
08-20-2017 07:21 - edited 08-20-2017 14:57
When did you begin experiencing these syncing issues? 8/8/17 coincident with OS update from Verizon/Samsung.
What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)? Galaxy S5
What Android OS are you currently running (go to this link from your phone's internet browser to find out)? 6.0.1 Marshmallow
What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? Verizon
Additional info: in order to sync with my Galaxy S tablet, I must power off my Galaxy S5 phone.
08-20-2017 07:52
08-20-2017 07:52
08-20-2017 08:23
08-20-2017 08:23
I'm having the same issue since my Samsung Galaxy 7 updated on August 12. I've tried everything from reinstalling, restarting and I'm about ready to give up. This issue seems to happen often though at least every few months.
08-20-2017 09:27
08-20-2017 09:27
08-20-2017 09:27
08-20-2017 09:27
08-20-2017 09:33
08-20-2017 09:33
I have tried syncing with my computer and it still tells me it can not find my tracker.
08-20-2017 09:37
08-20-2017 09:37
When did you begin experiencing these syncing issues? August 8th after update
I have tried syncing with my computer and it still tells me it can not find my tracker.
08-20-2017 10:02
08-20-2017 10:02
Tried everything , my son's stopped working also. Flex 2 is working, tried deleting tracker now it won't even recognize on my Samsung Galaxy s5. Tried installing on my other son's Motorola, still no luck.
08-20-2017 11:28
08-20-2017 11:28
08-20-2017 11:40
08-20-2017 11:40
Thanks for your help - My phone can't find my fitbit - and has been unable to since I upgraded the Samsung andriod information
Thanks
08-20-2017 12:29
08-20-2017 12:29
I can't believe it's been 11 days since this happened to everybody and there's still no answers. No wonder Fitbit stock is falling like a rock.
08-20-2017 12:46
08-20-2017 12:46
I just tried to sync my Galaxy S5 this morning after an extended period of time when I didn't use it. It would not sync. I am a Verizon customer and I am running Android 6.0.1. I hope that this can be remedied soon!
08-20-2017 13:03
08-20-2017 13:03
Does not sync since verizon upgrade Aug 10 (NOW 10 DAYS). Samsung Galaxy 5 When will this be corrected ???
08-20-2017 13:37
08-20-2017 13:37
1. After update on 8-5-17.
2. Samsung galaxy x5
3. 6.0.1, marshmallow
4. Verizon
08-20-2017 13:41
08-20-2017 13:41
08-20-2017 14:09
08-20-2017 14:09
Don't waste your money. I've had problems syncing with my phone, a Samsung S5, and my Windows 10 computer. Finally, I decided just to buy another Fitbit One tracker as I had had mine for over 3 years. I love the Fitbit, but they have a horrible website and I hate their chat room where you have to enter your info all over again to get help. (That doesn't help.) Anyway, today I'm trying to set up my new One and it still won't sync!
08-20-2017 14:42
08-20-2017 14:42
Cant sync sm-g907.samsung 7 .02 clock showing wrong time very frustrating
08-20-2017 15:02
08-20-2017 15:02
08-20-2017 15:29
08-20-2017 15:29
Samsung Galaxy Note 4. After the update was done recently. Android version 6.0.1, Verizon. I have done everything possible to try and sync it. The bluetooth is not recognizing it. And yes locations and everything else was checked.