RESOLVED: Android users unable to sync after Samsung Update (8/8/17)

[AlessFitbit]

Fitbit Update: 09/19/2017: 

Hi, Samsung users! It's great to hear you are backing to syncing your Fitbit trackers. Since many of you have confirmed the newest Samsung update for Verizon users on a Samsung Galaxy S5 resolved this syncing issue, I'm going to close this thread.

Please check out this link here on the Verizon website: Samsung Galaxy S® 5 Software Update. They state this update included:

• A fix where the device was unable to connect/pair with some Bluetooth devices.

Thanks everyone for your cooperation while a fix was put in place. If you are not a Samsung Galaxy S5 owner and were not affected by the update from 8/8/17, then give our standard troubleshooting suggestions a try. If anything new pops up in the future, please make sure to open a new topic. 

---

Fitbit Update: 09/14/2017: 

Samsung has released a new system update that contains a fix for this syncing/pairing Bluetooth issue from the last update. If you see the update available for your device, please update your phones. Let me know how it goes! I will be around. 

---

Fitbit Update: 09/07/2017:

Hey, Samsung users! Thanks so much for patiently waiting while our team investigates this problem with the last Samsung OS update from 8/8/17. I really appreciate the cooperation and willingness to help from everyone. The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon! 

---

Fitbit Update: 08/24/2017:

Thanks to everyone who has added additional responses! At this point, we have gathered enough information for our engineers to research. It is no longer necessary to provide information about your Android Device/Network. Thanks so much for your cooperation as the Android team keeps investigating what caused this syncing issue with the Samsung update. I'll be sure to keep you all posted!

---

Fitbit Update: 08/17/2017: Hi everyone -- Several Android users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.

If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:

1. When did you begin experiencing these syncing issues?
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

Please copy and paste the above questions and your answers into the response.

I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!

---

Fitbit Update: 08/10/2017:

Hey everyone! Thanks for reporting this syncing issue since the Android update from 8/8. Our team is currently investigating and I will provide an update when I have information available. In the meantime, I recommend syncing with another mobile device, or through a computer. Thanks again for bringing this to my attention! 

[donnafogle]

Me too, I can't even think about a new one cause I can't be guarantee it
will work

[Gitt]

Still no luck!

[sandersfiona4]

I have the same problem.

What is the outcome thus far?

[ReverendNewman]

How the heck can all of a sudden some people's FitBits are miracloulsly working? With no updates being pushed down from either FitBit or Samsung/Android coming down.

[sandersfiona4]

Wish mine would

[Winter21]

I restarted my fitbit then uninstalled and reinstalled the app and it worked last night

[GreengirlSF]

---

@GreengirlSF wrote:

I'm getting a new Pixel. I hope the syncing works there. 

I'd been wavering between a Galaxy S8 and the Pixel and this definitely pushed me towards the Pixel. 

---

The syncing works.  I'm guessing it's because I'm on OS 7.0.1 on the new phone.

[donnafogle]

Tried that didn't work

[Schubert65]

Been two days now and no syncing.  Quite frustrating! 

[donnafogle]

I know I saw something from Fitbit this morning that was again apologizing
for the issue now I can't find it, was I dreaming

[ReverendNewman]

It was the generic apologies. Just downloaded the app again no luck. Fitbit sucks! Almost a monrh  of this and no resolution. Never again. 

[chassmissd1]

---

@ReverendNewman wrote:

It was the generic apologies. Just downloaded the app again no luck. Fitbit sucks! Almost a monrh  of this and no resolution. Never again. 

---

I upgraded my phone from a Samsung Note 4 to an LG V20, I had no issue pairing. 

I was able to pair my old flex to my friends LG V1O today, too.

[LoriFBuser]

Spunks-thanks for your post about 'restart your tracker' !!!!!

I tried it yesterday and it actually synced!!!!   (After a full week without seeing it or syncing)

I did have the Fitbit in the charger and plugged in....only way it would work for me. 

Things aren't totally in sync (behind a bit), but SO much better!! I am even back in my own time zone!!! Yes, that was screwed up too, causing my sleep and alarms to be wonky.

So, check out a previous post by SPUNKS on this thread....maybe it will work for you too!

[sandersfiona4]

How did you restart you flex?

Is there a trick to it?

[Wynelle]

It's been almost a month now!  I haven't been able to sync on my computer or anything else.  I will not purchase another product from fitbit if this is the best your IT people can do.  

[Rla0116]

Aren't they losing money right about now? Why would I consider buying a newer model when there is no guarantee that it will work as intended? I know it is on Google to but still...

[donnafogle]

This continues to not work for me. It does seem as if there are several
types of problems going on.

[casualcairo]

Just wanted to add my problem.  It isn't as drastic as many as I can sync but only after I turn my Samsung phone off and back on again.  Each time I want to see my progress I have to go through that annoying step.  

[zinasman1]

I have a Surge. It also doesn’t sync. I spoke to a Fitbit rep today. I was able to sync my laptop to the surge but not my Samsung S5. The rep assured me that they are working on this issue and they will either call or email me they correct this problem. All we can do is wait for a new update and keep calling Fitbit and your phone provider.


Sent from Mail for Windows 10

[Ndj714]

Fitbit still not syncing. Tried everything! Last resort Uninstalled my  fitbit and now it will not even let me install it!!! Very frustrated!!