RESOLVED: Android users unable to sync after Samsung Update (8/8/17)

[AlessFitbit]

Fitbit Update: 09/19/2017: 

Hi, Samsung users! It's great to hear you are backing to syncing your Fitbit trackers. Since many of you have confirmed the newest Samsung update for Verizon users on a Samsung Galaxy S5 resolved this syncing issue, I'm going to close this thread.

Please check out this link here on the Verizon website: Samsung Galaxy S® 5 Software Update. They state this update included:

• A fix where the device was unable to connect/pair with some Bluetooth devices.

Thanks everyone for your cooperation while a fix was put in place. If you are not a Samsung Galaxy S5 owner and were not affected by the update from 8/8/17, then give our standard troubleshooting suggestions a try. If anything new pops up in the future, please make sure to open a new topic. 

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Fitbit Update: 09/14/2017: 

Samsung has released a new system update that contains a fix for this syncing/pairing Bluetooth issue from the last update. If you see the update available for your device, please update your phones. Let me know how it goes! I will be around. 

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Fitbit Update: 09/07/2017:

Hey, Samsung users! Thanks so much for patiently waiting while our team investigates this problem with the last Samsung OS update from 8/8/17. I really appreciate the cooperation and willingness to help from everyone. The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon! 

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Fitbit Update: 08/24/2017:

Thanks to everyone who has added additional responses! At this point, we have gathered enough information for our engineers to research. It is no longer necessary to provide information about your Android Device/Network. Thanks so much for your cooperation as the Android team keeps investigating what caused this syncing issue with the Samsung update. I'll be sure to keep you all posted!

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Fitbit Update: 08/17/2017: Hi everyone -- Several Android users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.

If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:

1. When did you begin experiencing these syncing issues?
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

Please copy and paste the above questions and your answers into the response.

I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!

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Fitbit Update: 08/10/2017:

Hey everyone! Thanks for reporting this syncing issue since the Android update from 8/8. Our team is currently investigating and I will provide an update when I have information available. In the meantime, I recommend syncing with another mobile device, or through a computer. Thanks again for bringing this to my attention! 

[zinasman1]

Try rebooting both phone and fitbit.

Sent from Mail for Windows 10

[luckyleroy]

Samsung update worked but I had to manually download it (S5).

[SunsetRunner]

Just so there is no confusion, the Samsung update version ending in F2 is the one that severed the bluetooth link between Fitbit and Samsung android phone. (G900VVRU2DQF2)

The Samsung update that you need to download to correct this issue ends in H2. It is slowly making its way across the country and, once available to you, this patch will solve the sync problem. (G900VVRU2DQH2)

[zinasman1]

Fitbit asked me questions as though I was the only one that had the syncing issue but I put them straight. It's a shame that it took a company 5 weeks to resolve an issue.

[donnafogle]

Saw the update,tried it didn't work, it will not pair, can't find device.
Glad yours is working

[kmburne]

For me either

[eculbertson]

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@kmburne wrote:
For me either

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You did the Samsung update right? If so, uninstall fitbit and reinstall then pair.

[DrkCpa9]

I downloaded the Samsung update, restarted my S5, rebooted the Fitbit, reloaded the FitBit app (which I had deleted), and it worked.  Finally!

[donnafogle]

Me too, said they would start a case they did that also several reports ago

[Vicky333]

Hi, I got a new samsung a couple of days ago and have had real trouble getting the app to sync to my fitbit. I have the latest app version and I have reset my watch several times so far (each time the app has synced immediately after) and have also reinstalled the app to see if that would make a difference. Any suggestions? It seems a bit mental that the only way they'll talk to each other at the moment is if I'm doing a hard restart of the fitbit! 

[donnafogle]

I have deleted app, reinstalled, deleted device and tried pair cannot find
device. This has occurred on both Samsung tablet and moto g phone. This
is getting really old.

[TroyBoy65]

I'm having a problem with sync. Last sync was the 14th . Deleted app from phone, reinstalled. Phone is Samsung Galaxy 5 with a Charge2

[slowerwalker]

Updated mine 0n the 15th Sept. and Surge is talking to my Galaxy s5. Just ordered an iphone 8. Hope that will work out!

[kaygoren]

I'm a newbie and tech challenged but it still won't sync to my blaze.  I have my old phone for a few months.. it's a Samsung galaxy s4.  I believe everything is up to date.  I also have a Samsung tablet that I put the fitbit app on last night and that also won't sync.  pls help?

[slowerwalker]

Goto the menu for setup, last item on the list is updates. Update your
Android software. Restart your phone. Put watch next to phone, be sure
Bluetooth is on. Check to see if fitbit is on your list of Bluetooth
devices. They should sync.

[TroyBoy65]

I'll let you know thanks 

[CindyA58]

I'm sorry that you're having these issues as well. I'm still unable to sinc my flex.



Sent from my Verizon, Samsung Galaxy smartphone

[donnafogle]

Not necessarily, I am still not able to sync - have a moto phone, samsung
tablet and just removed and reloaded app on my laptop and it will not sync
there. I unpaired and tried to repair on all devices and no luck

[Christina_C]

Yes! Finally!  Soooo excited! Feel like I can't walk or sleep without my fitbit! 😀😀😀

[slowerwalker]

Good for you! Life without it looses the challenge to keep it up!!