RESOLVED: Missing calorie info when logging custom meal

[ErickFitbit]

Fitbit Update 10/26/2016: This issue has been fixed by updating to the Android app, version 2.36. 

To tidy up the Android board, I am closing this thread from further conversation. If this issue pops up again, please create a new post and reference this one. Thank you for your patience!

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Fitbit Update 07/18/16: Several users have reported that they are unable to log pre-existing custom meals via the Android app, version 2.29 as the calories for the meal are missing when attempting to log. Check out my screenshots below.

I've sent the information over to our Product Specialist Team who've gotten this in front of our engineering team for further investigation. When I hear an update from them, I will make sure to share it with everyone here.

In the meantime, I suggest logging custom meals via the online Dashboard at Fitbit.com until this has been resolved.

[kiwi1254]

I am so frustrated by this!!

[Tonyk]

I know I don't even want to log my meals anymore.

[ErickFitbit]

@Tonyk @kiwi1254 Updates for this issue will be shared here when I hear something new. In the meantime, I recommend logging custom meals from the online Dashboard. More to come soon.

[kkasia]

is there any update on the topic?

I have just got my new Alta and spend an hour adding meals just to find out they don't work on my app 😕

[Tonyk]

Not yet, still waiting

[SunsetRunner]

Hi there @Tonyk and welcome to the Forums @kkasia! We don't have any news about this right now. But @ErickFitbit will definitely update this thread as soon as he gets it.

Thanks for your understanding.

[Morbius]

Still not working with 2.31. This hasn't worked since 2.27 - worked fine in 2.26. When is it going to be addressed already?

[kiwi1254]

I've almost given up on this getting fixed. I've been communicating with their customer serivce for months now!!!  I could understand better if it never worked, but it did!  It still works on the Iphone's??

[dforthof]

Note 4 with same issue. This is frustrating!

[CindyFitbit]

Hey hey @Morbius @kiwi1254 @dforthof many thanks for your patience with this. Please check the last news shared from @ErickFitbit. Keep an eye on this thread for updates! 

Welcome to the Forums @dforthof!

See you around.

[DrewHikes]

I've been constantly having to install an old APK file in order to get my Custom Meals to work. I update to see if it's fixed.... it's not. So I have to uninstall the app, reinstall the old APK and wait for the next update. This is ridiculous. I never post in forums so this should attest to the gravity of this issue (in a relative sense). I'm noticing you keep posting until it's fixed go to "online Dashboard at Fitbit.com" @ErickFitbit This is a mobile app, meaning it should work when we are mobile. For a company as large as Fitbit, this should be something that is resolved within days, a week at most. months is ridiculous. I used to preach the greatness of fitbit, but this has given me a very sour taste in my mouth.

Moderator edit: format

[kiwi1254]

I totally agree with this. I've been working with their customer service group for months now on this. I could see if it was something that never worked but it worked fine until the last 3 software updates. I'm about ready to give up on it myself.

[ErickFitbit]

@DrewHikes @kiwi1254 Thank you for your feedback and apologize for the delay in getting this resolved. Our team is aware and working on a fix, which will be announced in this post when available. Looking forward to sharing an update when I receive one. Thanks for your continued patience.

[SunsetRunner]

Installed today's release (version 2.32), then rebooted phone - no change.  This feature used to work.  I understand that sometimes you break something unintentionally when you update software, but how you cannot get it fixed after 3 (4? 5?) releases is just a head shaker.

[kiwi1254]

Please tell me you're kidding me?? I can't believe this is not been fixed after all these release updates? I can see if it never worked but how can they break something that works and then not be able to fix it? Fitbit is definitely not up to par and keeping people happy.

[Tonyk]

8-24-16 new update today, still don't work

[kiwi1254]

If this isn't fixed by the next software release I'm going to move to another tracker.

[ErickFitbit]

@SunsetRunner @kiwi1254 @Tonyk I can confirm that this hasn't been resolved in the release of Android 2.32 but is still actively being worked on. I will make sure to share updates with everyone here as I receive them. Sorry for the wait but greatly appreciate everyone's patience.

[Tonyk]

9-7-16 update didn't fix the problem

[kiwi1254]

Yes I've given up on Fitbit!  Sadly..