RESOLVED: Missing calorie info when logging custom meal

[ErickFitbit]

Fitbit Update 10/26/2016: This issue has been fixed by updating to the Android app, version 2.36. 

To tidy up the Android board, I am closing this thread from further conversation. If this issue pops up again, please create a new post and reference this one. Thank you for your patience!

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Fitbit Update 07/18/16: Several users have reported that they are unable to log pre-existing custom meals via the Android app, version 2.29 as the calories for the meal are missing when attempting to log. Check out my screenshots below.

I've sent the information over to our Product Specialist Team who've gotten this in front of our engineering team for further investigation. When I hear an update from them, I will make sure to share it with everyone here.

In the meantime, I suggest logging custom meals via the online Dashboard at Fitbit.com until this has been resolved.

[DrewHikes]

No words..... STILL not fixed.

[SunsetRunner]

Did someone lose the code for this?  Did FitBit lose the developer who first implemented it?  Did their software configuration management system eat it?  How can this STILL not be fixed???

[kiwi1254]

I am so irritated with this and the time that has NOT been fixed!!!!  I have the same questions that you have. It's RIDICULOUS!!

Spoiler

[deicer]

I just started using fitbit.  Made my custom plan online.  Wasted alot of time trying to get it to show up on my android app.  Then I found this thread.  Please fix soon.  Very disapointing.

[ErickFitbit]

Thanks everyone for bringing this back up. I am making sure this gets another look by our team and will share an update soon. In the meantime, please use the online Dashboard at Fitbit.com in order to log custom meals while this is being fixed.

Thank you for your continued patience, I appreciate the follow-up.

[Morbius]

You know? This is the same lame reply you've been giving since the 2.27 update broke this. It isn't new. We aren't bringing it back up like it was ever resolved or something and now it doesn't work again. It hasn't worked since 2.26.. Quit patronizing us and have them replace the code they broke with the code that worked. I suggest everyone contact support directly and log an issue. This forum is useless for support.

[kiwi1254]

I have contacted support so many times I'm surprised I still have fingertips. I keep getting the same run around also. It's getting ridiculous. I could see if it was something that never worked but it was fine up until February. I'm at my wit's end with this.

[Tonyk]

9-20-16 update still not fixed wow

[ErickFitbit]

Hey everyone -- I have brought this issue back up to our Android team who confirmed that it is still being worked on. I apologize for how long it is taking to implement this fix, but hope you're able to take advantage of the current workaround here. More info to come!

[SunsetRunner]

Version 2.3.4 (9/21) - still not fixed.  Erick - if it helps -- a custom food (single item) logs fine, but not a custom meal (composed of multiple items).

And -- Erick -- we know you're just the messenger, but this is a really frustrating issue, especially for those of us in the software business.  Thanks for being our voice!

[ErickFitbit]

@SunsetRunner Thank you for your report, I greatly appreciate it. Also, I totally understanding that this can be frustrating but I am making sure that your voice and everyone else in this thread, is being heard. I will have more updates to share with everyone once I hear something new. Again, thank you for your patience and report.

[rsp]

I'm having the same problem... 

There was an android update a couple of days ago, and my list of custom meals shows up with zero calories.  When I hit save, there is nothing recorded.

Help, we need a fix for this.

Thanks

[rsp]

HI

I am still unable to log custom meals on my android device.  Has anyone looked into this issue?

(It did work prior to the recent android update.)

When I attempt to log a meal, it shows up as zero calories.  (Not bad for calorie counting, but far from accurate.)

Thanks

[DavideFitbit]

Thanks for all this information @rsp, if you're only experiencing this on the Android Fitbit app, before considering further options, try to logout from the application, then reboot your phone and log back in to the Fitbit App as a troubleshooting step.  I hope this helps, keep me posted if you're still getting zero calories for your custom foods. 

[rsp]

Hi David

Your suggestion was worth a try, but unfortunately there was no change. 

Previously constructed custom meals still show up correctly in my list on the android, but when I click on the meal (to add in as intake), it shows as 1 meal with zero calories.

Other suggestions?

[spartacussed]

Just adding to the list of disappointed users 

(I'm on Android app version 2.34.)

Any news on the developers progress?

[Tonyk]

I think they did another update last night, Still not fixed

[Morbius]

no, still not fixed...

[kiwi1254]

At this point after all my communications with customer service and Dialogue on this site I've given up. They even started deleting my posts that I put on here.


Sent via the Samsung GALAXY S® 5, an AT&T 4G LTE smartphone

[SunsetRunner]

FWIW - since it appears the devs have no interest in fixing this, here's the workaround I'm using -- 

I'm taking advantage of the fact that the app WILL add a custom food, (or a "meal" so long as that meal consists of only 1 item). So for each "meal" I had created in the past, I:

- renamed that meal to have "meal" at the end of the name (on the odd chance that they someday fix this feature) and noted the total calories;

- I then created a new custom food with that calorie total.  I named this the same as the meal above but without "meal" at the end.

Example:

Existing meal: Renamed to "Steel Cut Oats (Meal)", consisting of 3 ingredients, at 400 calories.

New custom food: "Steel Cut Oats", also at 400 calories.

This is hokey, but pretty simple and hopefully will keep me from cursing the fitbit devs every day.

-dbacker8