RESOLVED: "Clock Display" setting missing for Charge/Charge HR users

[ErickFitbit]

Fitbit Update 04/26/2016: Everyone -- As this issue seems to be resolved, I will be locking this thread from further discussion.

If this issue pops up again please try the troubleshooting step of unpairing your Charge/Charge HR from your account and then setting it up again. If that doesn't work, please create a new post for the new instance and reference this thread.

Again, thank you to everyone who reported this issue and helped get this resolved!

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Fitbit Update 04/15/2016: It's been brought to my attention that Charge/Charge HR users on the Android app, version 2.22 are unable to edit their "Clock Display" setting from the app as the setting is not available.

I'm currently working with our Product Specialist Team who is looking into this. When I get an update on this, I will make sure to share it with you all here first.

As a workaround for now, please edit your "Clock Display" setting from the online Dashboard's "Device Settings" page.

Again, thanks for reporting this! Hope to have an update for you all soon.

[Rich_Laue]

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I've combined a few threads, so everyone will get updates, for nite follow @ErckFitbit's suggestion above and use the Device settings on the web, then sync through the phone.

[Cathyinchandler]

Did they ever figiure out why we cant change the Clock Faces? I use Android and Have a Fitbit Charge HR

[ErickFitbit]

@Cathyinchandler Please check out my previous post here for more info and for a temporary workaround. Hope that helps.

[BabeRunner]

Well, good to know I am not losing my mind.
Thank you for the help everyone!

[BabeRunner]

As a note, I ended up restarting my phone to access the clock face change from the web browser.

[ErickFitbit]

@BabeRunner This issue should now be resolved.

Fitbit Update 04/26/2016: Everyone -- As this issue seems to be resolved, I will be locking this thread from further discussion.

If this issue pops up again please try the troubleshooting step of unpairing your Charge/Charge HR from your account and then setting it up again. If that doesn't work, please create a new post for the new instance and reference this thread.

Again, thank you to everyone who reported this issue and helped get this resolved!