3 week holiday without Internet!

[Mitch703]

I went on holiday for 2 weeks now my alta hr is not updating the date and time .not syncing 

[Rich_Laue]

@Mitch703 your issue sounds like a sync issue and has nothing to do with the memory of your tracker. Which is 30 days. 

Your time is off because the tracker has not synced. 

Have you tried a restart of the tracker? Some trackers can be shutdown which would be a good idea to do. 

I would also check for phhone updates, update the PRL and check for a Fitbit app update. 

Then shutdown the phone and restart. 

If your still are having sync issues please include the Fitbit model and the phone model. 

[Mitch703]

Hi
I installed the new app
I have switched bluetooth off on also my phone which is Samsung A40

Regards



Sent from my Samsung Galaxy smartphone.

[Mitch703 · Accepted solution]

Still can't sync 

I have taken the app off and

re installed still running week behind

My Fitbit is ALTA HR my phone 

Samsung A40

[Mitch703]

My Fitbit still wont sync I have taken the app off and reinstalled 

My phone is a Samsung A40 

I didn't have any problems with the old app 

I really don't know what to do now 

Regards 

[Mitch703]

Oh! Thanks for your help all working now