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Re: White Screen - App Crash 2.50

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‎08-18-2017 09:16

‎08-18-2017 09:16

Welcome to the Forums @juliec..

 

In that case the first thing I'd recommend is that you restart your mobile device. Also, please answer the following questions:

  • What is the mobile device that you are using?
  • Has this happened before?
  • What OS are you using? And what OS version is it?

Look forward to your reply. 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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3 REPLIES 3

‎08-17-2017 20:26

‎08-17-2017 20:26

What do I do if I can only see a white screen on my phone?

 

Julie Cahn

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‎08-25-2017 06:15

In response to juliec.

‎08-25-2017 06:15

I also have a white screen after update. Also p/c my phone. Didn't help. 

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‎08-28-2017 08:33

In response to Locutus9

‎08-28-2017 08:33

Hey @Locutus9! A warm welcome to the Community.

 

I'd like to take a closer look into this. Could you answer the following questions?

  • What is the mobile device that you are using?
  • Has this happened before?
  • What Android version are you using?

It is possible that the phone is not compatible. If it is not compatible, we're not able to guarantee that it will work 100% of the time and  firmware updates can possible cause situation like this because the app is not optimized for those devices.

 

Look forward to your reply. 

 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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