Reminder to Move: Start & End time won't change

[Rasubun]

I'm trying to set my Start & End time in the Fitbit app to 9am-9pm, but it won't change from 7am-7am. Is this a bug? There's been some issues of not getting reminders to do my steps as well from this.

[LZeeW]

Hi @Rasubun   I moved your post to the Android app forum, a better fit for this issue.  I don't know if this is a new bug or not.  It doesn't affect iPhone users.

[Rasubun]

Ah, okay. Thanks for the move.

[RiekoC]

Hello @Rasubun 

I recall seeing other users report issues with setting their goals. However, I thought that had been fixed with an app update. Which version of the Fitbit app are you using? To find the version info, tap on your picture in the upper right of the Today page. Then tap on Help in the menu that opens. The app version info should be on the page that opens.

Have you had a chance to try changing your hourly goal by:

• Click on the device icon in the upper left of the Today page
• Tap on the tile with the picture of your Fitbit under Devices
• You should see Reminders to move under Settings in the page that opens
• See if you can change the hours on the page that opens

[Rasubun]

My app version is 4.41. Is that the latest?
I've gone into Reminders to Move and clicked into Start & End Time, it just opens into my Goals page. I've tried changing my Hourly activity but it didn't change the times. It still says 7am-7am.

[ColKes]

I've just bought a Versa 4 and I'm having exactly the same issue...tried everything, can only assume it's a glitch with the latest software update...

[Nasauber]

I'm having the same issue. My Fitbit App Version is 4.40 and my device is an Inspire 2. 

[RiekoC]

Hello @Rasubun , @ColKes , @Nasauber 

Thank you for confirming that the other pathway to change the Hourly Reminder to move didn't work.

Please submit this issue using the Feedback option in the Fitbit app:

• Tap on your picture in the upper right of the Today page in the Fitbit app
• Select Feedback in the menu that opens
• Complete the prompts & submit

The feedback reports go directly to the team to review.

I'll also try to escalate this issue from my end.