Replacement Versa Won't Set Up

[Annniiieeee]

Hey guys I just got replacement of versa yesterday. And I tried to set it up but unsuccessful everytime im gonna put the password number the apps just went back to my account.. I downloaded the new Pp and updated all the time. Can U please help me??

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Annniiieeee.

Thank you for sharing all of those details and the steps that you have tried to make sure it is working properly.

In this case I'd like to recommend that you try following all of the steps listed in this help article. They will definitely help in getting it all to work properly. 

In the meantime, I'd like to ask what phone is it that you are using to pair your new Versa. 

I look forward to your reply. Please keep me posted on how it goes.

[Annniiieeee]

My phone it's An Oppo R15 pro (Android).

[LanuzaFitbit]

Hello @Annniiieeee.

Thanks for your prompt reply.

In this case it could be happening because the Oppo R15 Pro is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.