06-23-2019 11:12
06-23-2019 11:12
Hi everyone.
My heart rate monitor stopped working on Friday evening.
I've read all forums on this issue.
Clean the back.
Reset the watch. Shut it down.
Gone to settings switched heart rate off. Synced. Switched it back on.
Back and fourth.
So far nothing has gotten it working again.
Can anyone advise me on what to do next ?
06-24-2019 06:56
06-24-2019 06:56
Welcome to the Forums @RaquelCurls.
Thank you for taking the time to list all of the steps that you have tried.
In this case I'd like to ask you some questions to better understand the situation and find the best way to move forward:
I look forward to your reply.
06-25-2019 00:42
06-25-2019 00:42
Hi Lanuza
Thank you for your reply.
I am using a fitbit versa
No, the HR sensor's lights do not turn on.
06-25-2019 10:14
06-25-2019 10:14
Hello @RaquelCurls.
Thanks for your quick reply.
I have reached out to our support team so that they can get in touch with you directly via email. They will be more than happy to help you figure out what is going and find a solution to this Versa. Be sure to keep an eye on your email's inbox, spam and trash folders for their mail
If you have any other questions, please let me know.