Heart Rate Monitor not working

[RaquelCurls]

Hi everyone. 

My heart rate monitor stopped working on Friday evening. 

I've read all forums on this issue. 

Clean the back. 

Reset the watch. Shut it down. 

Gone to settings switched heart rate off. Synced. Switched it back on. 

Back and fourth. 

So far nothing has gotten it working again. 

Can anyone advise me on what to do next ? 

[LanuzaFitbit]

Welcome to the Forums @RaquelCurls.

Thank you for taking the time to list all of the steps that you have tried.

In this case I'd like to ask you some questions to better understand the situation and find the best way to move forward:

• What Fitbit are you using?
• Does the HR sensor's lights turn on and you get no reading or do they not turn on?

I look forward to your reply.

[RaquelCurls]

Hi Lanuza 

Thank you for your reply. 

I am using a fitbit versa

No, the HR sensor's lights do not turn on.

[LanuzaFitbit]

Hello @RaquelCurls.

Thanks for your quick reply.

I have reached out to our support team so that they can get in touch with you directly via email. They will be more than happy to help you figure out what is going and find a solution to this Versa. Be sure to keep an eye on your email's inbox, spam and trash folders for their mail

If you have any other questions, please let me know.