Restart your phone to restore tracker notification & App crashing

[Laura10]

This message continues to pop up on my Samsung Galaxy 7. I have restarted my phone several times. I am running the latest version of the app Version 2.72.1. Any solution? Also whenever I try to edit a prerecorded workout, the app crashes.

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hello @Laura10, good to see you again in the Fitbit Community! Thanks for calling this issue  out and my apologies for the late response. 

The issue you are describing is already under investigation, there are several users experiencing this error and our teams are working hard to find the solution. For more updates or questions regarding this topic I suggest to refer to this post: "Notification service not running" error.

You mentioned that your app is crashing, I'm wondering if the crash is triggered by an specific action in your app. Does this issue started happening with the version 2.72.1? How often is  affecting your app?

In the meantime I will suggest first to review your Google Play store. We started to roll out a new version of the Fitbit app. However these updates are gradually released until it is fully available to all our users. If is not there yet, review at a later time its availability in order to have the recent version. For more details review this post: Android app version 2.73 is now available - 6/11.

Let me know  if the issue change with the new version.

[Matharu]

I have updated the version but still same message came even in install app and re install again 

[Belgium]

I also keep getting notifications that I need to restart the phone to restore the tracker to keep getting notifications...I have started several times. Using the lastest version of the app and Huawei P7 together with Charge 2. Pls help ?!