Returning my Fitbit flex 2(compatibility issues with Galaxy S7)

[lkirkpatrick27]

My daughter bought me the Fitbit Flex 2 last night. I was really excited to get it, as I have been wanting one for many months. However.....

Turns out it is NOT compatible with my Galaxy S7. Neither my, nor my husband's phone, can find it when scanning for compatible bluetooth devices. We've done every recommendation we can find on the internet, and NOTHING works.

I'm amazed to see how long Fitbit has been "working" on this issue, with no resolve. That speaks very poorly of the company and their technicians, especially when you consider the S7 is one of the most popular (if not THE most popular) phones around. And a year later, Fitbit is STILL not compatible with it?????

And to top it off, the only advice I've seen from Fitbit is to get another phone or use it with your computer. Sorry, but I'm not THAT desperate to use Fitbit's products!!!

So, I'm taking the Flex 2 back to the store and getting my money back. I'll research other brands and find one that is smart enough to make sure they're up-to-date and compatible with popular phones and devices.

After this experience, I DO NOT recommend Fitbit.

[USAF-Larry]

Sorry to see you go, @lkirkpatrick27, but I am curious who told you that the Galaxy S7 is not compatible with the Flex 2? Before you went off on a tangent about this most popular phone, did you happen to check the Fitbit Compatible Devices list for the S7?  It looks like it is there:

If you click on that device, and then click on Check Compatibility it will give you all of the features that the Galaxy S7 supports on the Flex 2.

Were you using the Fitbit app to pair your Flex 2 to the phone, or using the phones Bluetooth settings?  In order to connect your Flex 2 to the Fitbit account, you must use the Fitbit app and not the phone's Bluetooth.

[lkirkpatrick27]

Yes, we used the app. did all the steps necessary etc. Tried it with both phones (using the app) and neither could find it.

[USAF-Larry]

You put the new Flex 2 on the charger for 1.5 to 2 hours before attempting setup to make sure the battery is fully charged?  You had Location Services turned on, WiFi turned off, and Enable Notifications Widget turned on in the app?

[lkirkpatrick27]

Yes, let it sit on charger all night. Wifi off. Bluetooth on. Widget on. None of that worked. Uninstalled app, reinstalled app. Restarted phone. Still didn't work. So...... tried it on our other S7. Same results. 😞

I'm starting to think it would be easier to connect to a rock. 😕

[LanuzaFitbit]

Hello @lkirkpatrick27! 

Thanks for mentioning everything that you have tried so far. If you do not mind, I'd like to ask you some questions so that I can get a better understanding of what is going on and how we could get this to work:

• Do you have any other Android device that is not an S7 so that we could try?
• Do you get any sort of error message? If so, what does it say?

Please let me know about this. I look forward to helping you get this situation resolved.