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Run 15km syns and logs on12km?

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‎04-29-2016 01:53

‎04-29-2016 01:53

Why after a 15km run.I get back syn with server and the dashboard drops to 12km + no map of route.Using S3.Any help
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‎05-02-2016 05:26

‎05-02-2016 05:26

Hello @russelleast1965, welcome aboard to our community. THis bis very odd, since it should not happen while you are using the Mobile Run feature. I wonder if you can share with me a screenshot of how it looks your activity to determine the possible reason why it gave you this issue?

 

Something to keep in mind also are the following questions:

  • Was there GPS Signal during the run?
  • When the run finished, did the distance and map save correctly?

 

In the meantime I can recommend, if still is happening in a daily basis, to restart the app. Please log our from your count and either force stop the app or restart your mobile device. Once you have done this please log back in on your Fitbit account and try again.

 

I'll be around so keep me posted how it goes. Robot wink

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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