Not syncing, now tracker not found!

[Leanne82]

My charge HR stopped syncing, tried restarting tracker etc. Decided to try unpair from app and now app can't find tracker -_-

[AlejandraFitbit]

Welcome to the Community @Leanne82. Thanks for troubleshooting this issue by yourself. I recommend Restarting the tracker and try the Setup Procedure one more time from a Computer or from your Android Fitbit App.

I hope this helps, let me know the outcome. 

[Leanne82]

I've restarted tracker and it works for a little while but then same problem happens again! Had my charge a week, first 5 days had no problems until my Samsung s6 updated overnight and now I have this problem.
I'm contemplating returning to shop as it's very frustrating.
Regards leanne 


Sent from my Samsung Galaxy smartphone.

[AlejandraFitbit]

Welcome back @Leanne82. I think it is time for you to contact our Support Team, for a faster solution you can contact them via phone or chat. I know the advocate will be helpful. 

Let me know how it goes. 

[SunsetRunner]

I'm having the same problem with my fitbit flex and charge hr. I noticed my flex started having problems after the last fitbit update. I am now having problems with my charge hr(it is new and worked one day).

[MeylinP]

Welcome to our Community @SunsetRunner! Thanks for joining us! First, please try to restart your trackers:

- Flex restart

- Charge HR restart

Then, why don't you try following the steps provided in this thread? Also, please make sure your Internet and Bluetooth connection are working correctly.

Let me know how it goes!