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Unable to sync since update

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‎04-23-2016 09:26 - last edited on ‎05-02-2016 11:34 by Fitbit Moderator

‎04-23-2016 09:26 - last edited on ‎05-02-2016 11:34 by Fitbit Moderator

Ever since the newest update that happened a few days ago. My phone and fitbit can sync. Has anyone else experienced this? Or how should I go by this?

 

 

Moderator edit: subject for clarity 

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‎04-23-2016 10:11

‎04-23-2016 10:11

Mine is doing the exact same thing. I have tried unistalling and reinstalling the Fitbit ap on my phone. Restarting the fitbit. I dont know what else to do. It worked great before the stupid update!! So very frustrating. I will be watching to see if anyone responds to you with a solution. Good luck.

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‎05-02-2016 05:28

‎05-02-2016 05:28

Welcome to our Community @JasminEsc47 @Kathineedshelp! It's great to have you here! Smiley Happy Have you checked your Bluetooth and Internet connection are working correctly? Also, I'd appreciate you try to follow the steps provided in this thread. 

 

Hope this helps, let me know the outcome! Cat Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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