help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Run Tracking No Longer Works

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-08-2023 13:36 - edited ‎02-08-2023 14:27

‎02-08-2023 13:36 - edited ‎02-08-2023 14:27

Hi There!

I'm using Fitbit Version 3.36.2 and the route tracking for my exercise has suddenly stopped working with the mileage and pace being way overstated.  When I start it, the app immediately says I've gone 172,032 miles and there is no map of the route afterward.  I tried to post a screenshot of it but, the board won't allow it..

 

My wife has version 3.43.1 on the same model phone and her tracking works as expected but, I can't upgrade because the Play Store says Fitbit no longer supports my version of Android.

 

Anyway, any ideas about what's going wrong?

 

 

Best Answer
0 Votes
0 REPLIES 0