Run not reflecting in step count although data correct on "Exercise" tile

[Anahid]

New issue today in my Ionic journey: since plugging my Ionic in to charge mid-morning, some 11,000 steps disappeared from my step count. In the search for how to restore them, I discover that my run -- recorded as such this morning -- is correctly tracked and recorded in the "Exercise" tile. Just not showing as steps. I follow the same routine every day and steps always include my recorded (or sometimes unrecorded) runs -- never experienced this before and cannot find an answer. Any ideas what to do to correct this --? (My fitness credit programme is linked to # of steps per day 😞 -- otherwise I would not care.) Thanks for any suggestions!

[Rich_Laue]

Hi @Anahid what mode did you use to record your run? 

Was auto detect used or a manual start of the run mode? 

If outdoor workout was used then the steps will not be counted. Outdoor workout is for non step exercise