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Runs from Versa Lite not syncing with Runkeeper

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‎10-16-2019 00:23 - last edited on ‎10-17-2019 16:30 by Fitbit Moderator

‎10-16-2019 00:23 - last edited on ‎10-17-2019 16:30 by Fitbit Moderator

This has only happened for one week, about 3 weeks ago. Now I can't sync the versa lite run exercise to runkeeper. I haven't changed any settings

 

Moderator edit: updated subject for clarity

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1 BEST ANSWER

Accepted Solutions

‎10-17-2019 16:40

‎10-17-2019 16:40

Hi @Lmc1967. It's good that the community is growing!

 

Thanks for the details provided. Since nothing has changed on your end I'd recommend to try the following steps, that way we can get the Fitbit to communicate with Runkeeper:

 

  1. On the Fitbit app, tap your profile picture. 
  2. Scroll down and tap Manage Data > Manage 3rd Party Apps.
  3. Log in to your Fitbit account.
  4. Tap Revoke Access to disconnect Runkeeper app from your Fitbit account.

 

Once that is done, please reconnect Runkeeper one more time with Fitbit:

  1. Go to http://runkeeper.com and log in to your account.
  2. Click the magnifying glass in the top right corner and choose Connected Apps.
  3. In the top right corner choose My Apps and scroll down to Fitbit.
  4. Click Connect to Fitbit. You'll be taken to Fitbit and asked to allow authorization.
  5. Log in with your Fitbit credentials.

 

Let me know how everything goes!

View best answer in original post

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3 REPLIES 3

‎10-17-2019 16:40

‎10-17-2019 16:40

Hi @Lmc1967. It's good that the community is growing!

 

Thanks for the details provided. Since nothing has changed on your end I'd recommend to try the following steps, that way we can get the Fitbit to communicate with Runkeeper:

 

  1. On the Fitbit app, tap your profile picture. 
  2. Scroll down and tap Manage Data > Manage 3rd Party Apps.
  3. Log in to your Fitbit account.
  4. Tap Revoke Access to disconnect Runkeeper app from your Fitbit account.

 

Once that is done, please reconnect Runkeeper one more time with Fitbit:

  1. Go to http://runkeeper.com and log in to your account.
  2. Click the magnifying glass in the top right corner and choose Connected Apps.
  3. In the top right corner choose My Apps and scroll down to Fitbit.
  4. Click Connect to Fitbit. You'll be taken to Fitbit and asked to allow authorization.
  5. Log in with your Fitbit credentials.

 

Let me know how everything goes!

Best Answer

‎10-17-2019 21:08

In response to LizzyFitbit

‎10-17-2019 21:08

Thank you. That seems to have sorted the problem.Sent from Samsung tablet.
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‎10-18-2019 10:03

In response to Lmc1967

‎10-18-2019 10:03

Hi @Lmc1967. Thanks for getting back.

 

That's fantastic news! I'm glad that you're now able to sync your Versa Lite information with Runkeeper, and thanks for trying the steps posted above. In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members.

 

Catch you later! 😊

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