help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

S10e's GPS Turning Off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-04-2019 11:44 - last edited on ‎05-05-2019 07:05 by Fitbit Moderator

‎05-04-2019 11:44 - last edited on ‎05-05-2019 07:05 by Fitbit Moderator

I have a charge 3 and use a Samsung S10e.  I noticed on a couple of occasions last week that the GPS map for bike and walk show as straight red lines on the map when finishing the exercise, one even suggested I had walked a fair distance over a large body of water and ended up in a town at the other side! This has only happened since the latest update on both the charge and the phone. Prior to this tracking activity using the GPS showed a fairly accurate red line route on the map.  I have tried today and started a short walk by waiting for GPS to connect first then setting off. As soon as the phone screen goes off the charge vibrates to show GPS  is off. As soon as  I open the fitbit app the GPS goes on again. Soon as I put the phone back in my pocket GPS goes off. So it is not staying connected unless I keep the app open which isn't practical at all. This worked fine prior to updates and I have not changed any settings on the phone or the app so don't know why this problem has suddenly occured. When walking or cycling I can't keep the screen on on the phone and the app open obviously. It should stay connected during the course of the exercise. I've looked at various settings and all seems ok so can't understand why this is suddenly happening.

 

 

Moderator edit: Clarified subject

Best Answer
61 REPLIES 61

‎11-26-2019 12:15

In response to Summertime_jen

‎11-26-2019 12:15

From my experience this is related to battery saving mode. For me it happened with Charge 2, Samsung s7, s9 and now s10. The only consolation is it corrects itself over time (if you use Fitbit app often enough for adaptable battery mode to notice ;)).

The workaround is to have app using GPS that is working with screen turned off. Try using GPS status - its setting "Behaviour in the background" can be set to work with screen turned off. It's working for me - I tested it :).

Best Answer
0 Votes

‎07-28-2020 01:25

In response to LanuzaFitbit

‎07-28-2020 01:25

Hi 

 

It looks like I am late to the party but I am experiencing the same problem now.  I got a FitBit Versa2 December 2019 and it was working well until about 2 weeks ago.  The GPS will not stay connected unless I keep my phone on with the app open and syncing.  Has it still not been resolved from before or has it happened again with an update? 

 

Cheers

Mitch 

Best Answer
0 Votes