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S8 and my Charge hr not getting texts

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‎01-02-2018 05:10

‎01-02-2018 05:10

Good morning and happy new year.  Have a charge HR and trying to get it synced up with my Verizon Samsung Galaxy S8. 

Phone calls seem to be working but texts are not.

All notification settings are good.

Have rebooted phone and have also unpaired and repaired fitbit.

 

Any other ideas come to mind?  Seems like this was an issue mid 2017 but the phone has since been added so it should work right?

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‎01-04-2018 04:36

‎01-04-2018 04:36

Hi there @fishacura, happy new year to you! Robot Happy

 

There are reports of a few known issues with the Galaxy S8 but none of them are related to Charge HR. In this case the reason the Charge HR is not able to received text notifications, is because among the options available for notifications in the Charge HR, only includes call notifications and no text alerts.

 

For more details refer to the following chart:

notifications.png

 

 

Hope this helps and stay tuned if you have more questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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