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Samsung A20e not compatable

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‎11-07-2019 01:52

‎11-07-2019 01:52

My son bought me a fitbit charger 2 for my birthday obviously didn't realise it is not comparable. Complained it wasn't working and was sent a new one. Really  need to get your act together and make sure more phones can be synced to the fitbit. Waste of my sons money

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‎11-08-2019 07:57 - last edited on ‎03-07-2025 08:09 by Fitbit Moderator

‎11-08-2019 07:57 - last edited on ‎03-07-2025 08:09 by Fitbit Moderator

@xAnn2002x Welcome! It's good that the community is growing! 

Let me help you with your Charge 2 not syncing with your phone. As you said your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-13-2019 00:47

In response to AlvaroFitbit

‎11-13-2019 00:47

I ended up downloading the app on to my partners phone that is compatable and then synced my device to that. So far everything is working other than it doesnt tell me when I have messages on my phone but I can live with that Sent from Samsung Mobile on O2
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