Samsung Galaxy S20 Ultra compatibility

[jfschmidt29]

just purchased Samsung s20ultra, they've only been out a short time. Just wondering if any one knows if it will work with versa 2

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello again! I'm happy to continue providing assistance with your Samsung Galaxy S20 Ultra phones.

@turn2stone @LF29 I appreciate your updates, it's nice to see that after updating the Fitbit app your issues were resolved. Please do not hesitate to contact me back if further assistance is needed.

@Mystree911 Thanks for trying some troubleshooting steps before to posting over here. As it turns out, I'm unaware of the actual issue you're experiencing, can you please provide more information and details so we can move forward? Can you please let me know which troubleshooting steps you tried?

@Tylersmom Thanks for your post. Please refer to the information that's specified on my previous post in regards the Samsung Galaxy S20 Ultra compatibility and let me know if you have any additional questions.

I'll be around. 

[MickeyCrow]

I cannot get it to work with my Charge 4 at all. Extremely frustrating. Is there any news on when they may become more compatible or tips on making it work?

[RicardoFitbit]

Welcome aboard @MickeyCrow.

Thanks for bringing your issue to my attention. When you say that it's not working at all, you mean that you cannot setup your Charge 4? Please refer to my previous post to answer your question about the Samsung Galaxy S20 Ultra compatibility question and let me know if you have any additional questions. 

It's always a pleasure to assist, I'll be around.

[MickeyCrow]

My Charge 4 was connected and working great with my last phone. When I bought my new phone, they told me to wipe my Charge 4 before trying to connect it with my new phone to helo the chances of it connecting. But now my fitbit doesn't do anything because it won't connect. Sent from my Verizon, Samsung Galaxy smartphone

[Mystree911]

I have totally deleted the app and restarted. Still dropping steps. All of my phone upgrades gave been upgraded and still I'm dropping steps. I participate in the challenges and now I cant get higher than 3rd place. I gave a $150.00 tracker just sitting here doing nothing. I have had to srart using my old Charge 3 which doesn't have this issue.Sent from my Sprint Samsung Galaxy S20 Ultra 5G.

[MickeyCrow]

I've tried deleting too, still won't connect for me. I'm so frustrated!Sent from my Verizon, Samsung Galaxy smartphone

[Greyson122411]

I have a Samsung galaxy A50 and I cannot connect my fitbit versa to it ,I want to be able to get my calls and messages,this is why I bought the watch in the first place, help !

Moderator Edit: Formatting

[Greyson122411]

1. I am really upset that my Samsung a50 will not connect

[Tylersmom]

I have not sent messages to you. I don't even have an A50 so please quit
sending me measages

[Mystree911]

Sent from my Sprint Samsung Galaxy S20 Ultra 5G.I don't know you or even what you are talking about. 

[Me6260]

I am  having same problem,  when will the Gal s20 recognize the fitbit. 

Tried all morning. 

[dnoland72]

This affected me at first, but today I reinstalled the Fitbit app on my phone and then it was able to connect.  It also forced a firmware update as well, which just completed. So I would try that:

1. Uninstall and reinstall the Fitbit app.
2. Then go into the app and retry connecting to the Fitbit there.

[Me6260]

No luck. I love my fitbit. I don't want to get something else.



Sent via the Samsung Galaxy S20 Ultra 5G, an AT&T 5G smartphone

[Me6260]

It is June now, and it is still nit connecting with fitbit versa 2. Your post was in March.

When will it be fixed?

[TiffanyB1980]

I just got Samsung s20+. My fitbit versa 2 isn't working with it.  I'm so disappointed.  I did a factory reset on my watch hoping that was going to work.  Nope. 😞

[Me6260]

So you have the versa2 and the s20 ultra?

I have Uninstalled 10 times seriously and installed.. hoping it would work.   But it hasn't  yet.

[TiffanyB1980]

Good evening. I just got Samsung galaxy s20 plus couple of days again.
It's not working with my fitbit versa 2.

[Danibrooks]

yes i got the fit bit ultra and I can't vet any notifications on it at all very frustrating 

[LiliyaFitbit]

Hello all, thank you for your participation in the forums and for sharing your experiences.

Thank you for your troubleshooting efforts, sharing the solutions and tips to help other users. I understand that this can be very frustrating and appreciate your feedback. Our team is always working on improving our devices and user experiences. I recommend reviewing the article about Fitbit-compatible devices where you can confirm if your device is compatible. As long as your device meets the minimum requirements it should be compatible. 

Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions. You can confirm the troubleshooting steps to set up the device at Why can't I set up my Fitbit device? 

For steps to resolve the syncing issue, see this help article: Why won't my Fitbit device sync?  If you experience difficulty with notifications, see Why are notifications delayed or missing?

I'll be around if you have any questions. 

[Cardinals01]

I just got Samsung galaxy s 20 Ultra 5g   now my fitbit charger 4 won't  connect to my Bluetooth. I just got fitbit last month worked fine on my old Samsung note 9. So now this sucks feels like I wasted my money on charger 4 if u can fix this soon