03-28-2016
09:56
- last edited on
03-28-2016
11:18
by
AlejandraFitbit
03-28-2016
09:56
- last edited on
03-28-2016
11:18
by
AlejandraFitbit
Anyone else had this problem / know a solution? When I search for pairable devices on my Galaxy S7, my FitBit Charge is not found. I did a restart of both the phone and the Charge with no success. Any suggestions? 🙂 Thanks!!
Moderator Edit: Subject for Clarity
10-07-2016 04:20
10-07-2016 04:20
No you won't.....
No mobiletrack support....countless sync issues.
I love my GS7
You are the weakest link fitbit.......bye bye.
10-31-2016 13:11
10-31-2016 13:11
agreed, what kind of tech company sells a device that should be able to sync with a mobile device (as marketed) and then when the device doesn't work properly tell you "oh well just use your computer instead"...hmmm
10-31-2016 13:23
10-31-2016 13:23
If it takes more than 8 months for a tech company to be compatible with the best samsung device out there (S7) - it simply means it was never on their priority list to begin with! 😞
11-02-2016 12:00
11-02-2016 12:00
11-06-2016 11:19
11-06-2016 11:19
I just found this page as I have been dealing with the same issues and searching for solutions. My old LG g2 worked fine and synced all day with my Charge HR. Not so lucky syncing with the Samsung Galaxy S7. I cannot even find it with my Bluetooth no matter how many times I restart, etc. A bit frustrating to get best phone available and realize it will not work with Fitbit device.
11-06-2016 12:28
11-06-2016 12:28
11-20-2016 07:42
11-20-2016 07:42
Hello everyone!
We truly appreciate that you're taking the time to let us know about how important it is for you to be able to get your Galaxy S 7 to work in full with your Fitbit. Be sure that your feedback and comments are not going unnoticed. We're continuously working towards adding more devices to our supported devices list.
If you have any other questions be sure to let me know.
11-20-2016 07:55 - edited 11-20-2016 07:56
11-20-2016 07:55 - edited 11-20-2016 07:56
Thanks LanuzaFitbit for looking into this and your response. Looking forward to get back on Fitbit soon after such a long break due to this issue / delay.
On a separate note, do you know why all new iphones are compatible by default from day one but not Samsung phones considering Samsung is the major alternative and competitor to iphone?
11-20-2016 14:56
11-20-2016 14:56
I received a reply to a direct email and their solution was to always keep "location" enabled on my GS7. I do not wish to do that. I only turn it on when needed .... and to sync my fitbit.
11-20-2016 16:53
11-20-2016 16:53
11-20-2016 16:56
11-20-2016 16:56
the fitbit app doesn't support Mobile track on the Samsung 7 either...unlike any and all iphones 😞 that too by default..
11-20-2016 21:19
11-20-2016 21:19
11-21-2016 02:36
11-21-2016 02:36
I don't know the reason for not supporting mobile tracker on Galaxy S7 Edge. I used a Windows Mobile 10 device in the past and I was able to track my steps and everything else. Now on Android, I can not see any advantages of Fitbit to SHealth. Is this an issue that you are aware of and that is going to be fixed?
11-21-2016 19:23 - edited 11-21-2016 19:24
11-21-2016 19:23 - edited 11-21-2016 19:24
I have a Fitbit HR and a Gear Fit2. I like the Fit2's capabilities and waterproofing better, so I'm going to use it instead of the HR. I'd still use the Fitbit app if it would work with Mobile Tracker on the S7 Edge, but since it still doesn't I guess I don't fit anywhere in the Fitbit world. Sorry Fitbit.
11-22-2016 00:45
11-22-2016 00:45
I read in another thread that Mobile Tracker is not working because of a missing hardware component.
I am wondering if this would also limit any product of Fitbit. I mean will the bracelet track my steps instead?
11-22-2016 04:33 - edited 11-22-2016 05:30
11-22-2016 04:33 - edited 11-22-2016 05:30
It is hard to believe there is a missing hardware component. All other apps, and samsung's built in Sfit app works to track and count steps on my S7 so it seems like all required hardware is built into the phone. Fitbit has to really speed up the software development required to make this happen or otherwise just announce officially that they will not support the S7. Either one.
11-22-2016 12:40
11-22-2016 12:40
11-23-2016 07:26
11-23-2016 07:26
11-23-2016 07:32
11-23-2016 07:32
please share link.
The following link doesn't list S7 as compatible device.
11-23-2016 08:05 - edited 11-23-2016 08:06
11-23-2016 08:05 - edited 11-23-2016 08:06