Samsung Galaxy S7 compatibility

[bugonwndshld]

Anyone else had this problem / know a solution? When I search for pairable devices on my Galaxy S7, my FitBit Charge is not found. I did a restart of both the phone and the Charge with no success. Any suggestions? 🙂 Thanks!!

Moderator Edit: Subject for Clarity

[Southernmom84]

Why my charger 2 won't pair with s7 it did yesterday. How long the issue will be fixed. I don't want get other fitbit I really like this one. Pls anyone help me. 

[Southernmom84]

I been having problem too. If u got solution or answer pls let me know

[LanuzaFitbit]

Hello @Southernmom84.

That sounds quite bothersome. 

I'd recommend that you try the steps showing on this article. They should definitely be helpful in order to get your Fitbit to work correctly.

In the meantime, please let me know if you have receive d any sort of error message. If so, what does it say?

Look forward to your reply. 

[Alesanchez]

I have trouble getting my fitbit charge 2 to work with my fitbit app. i have a samsung s7 edge and the app wont work after reinstalling, erasing the cache or any other modification. what should i do. 

[LanuzaFitbit]

Hey @Alesanchez.

That sounds very frustrating.

I'd suggest that you try the steps from this help article. They should help you get your Fitbit to sync correctly. 

Also, like I asked above, please let me know if you get some sort of error message when you try to sync.

Look forward to your reply. 

[WARowe]

Just downloaded the app (version 2.67) to my Samsung Galaxy S7 (up to date). The app crashes and won't let me setup my brand new Alta HR.

Please advise.

[mergingcultures]

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@WARowewrote:

Just downloaded the app (version 2.67) to my Samsung Galaxy S7 (up to date). The app crashes and won't let me setup my brand new Alta HR.

Please advise.

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We fixed this. We downloaded an older version of the app.

[LanuzaFitbit]

Welcome to the Forums @mergingcultures and @WARowe.

@WARowe That sounds very frustrating.

@mergingcultures Thanks for sharing your workaround.

@WARowe, It could be that it wasn't properly downloaded. Please try to uninstall it and download it again and see how it goes. Additionally, you could potentially try @mergingcultures's suggestion but please know that it could lead to some small issues with your Fitbit.

Let me know if you have any questions.

[mergingcultures]

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@LanuzaFitbitwrote:

Welcome to the Forums @mergingcultures and @WARowe.

@WARowe That sounds very frustrating.

@mergingcultures Thanks for sharing your workaround.

@WARowe, It could be that it wasn't properly downloaded. Please try to uninstall it and download it again and see how it goes. Additionally, you could potentially try @mergingcultures's suggestion but please know that it could lead to some small issues with your Fitbit.

Let me know if you have any questions.

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Haha! By we, I meant me and WARowe! She's my wife! 🙂

[LanuzaFitbit]

Hey @mergingcultures.

Thanks for the clarification! Glad to know that you two got it to work. 

If you have the time, perhaps you could visit one of our Discussion boards. Lots of different topics to talk about with other Forum members.

Hope to see you around.