help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Samsung Galaxy S7 edge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-22-2016 05:54

‎10-22-2016 05:54

I just purchased an Alta and it won't sync. I looked at the boards and went to one of the links. I checked to see if my phone (a Galaxy S7 edge) was a device that could be paired and it was not listed. So am I just out of luck? Or is that information not updated? Very frustrated!
Best Answer
0 Votes
1 REPLY 1

‎10-29-2016 10:59 - edited ‎10-29-2016 11:03

‎10-29-2016 10:59 - edited ‎10-29-2016 11:03

Hello @Tripsin03 and welcome to the Community! Congratulations on your Alta. 

 

I checked over the compatible's list and the S7 Edge is there, as you can see:

 

Samsung compatible.png

 

So you do not have to worry for compatibility. Regarding your device if the set-up was completed the syncing should go smoothly. Is your device on Android 6 Marshmallow? If that is the case you will need to turn the location for the syncing to work properly.

 

 Otherwise there is a couple of steps to check out so that you can look into the syncing issue. One of them being a restart of the Alta (thank you @wandamarie). 

 

Please let me know if your Alta syncs properly after this. See you around!

Best Answer
0 Votes