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Scying

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‎08-23-2018 03:27

‎08-23-2018 03:27

My fitbit charge 2 is not syncing does anyone else still have this problem 

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‎08-23-2018 06:08

‎08-23-2018 06:08

Syncing problems do unfortunately happen from time to time, often for no apparent reason.

 

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
  4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  5. Unplug your tracker from the charging cable.

Give this a few tries as it doesn't always work. You might also try forgetting the fitbit in your phone's bluetooth settings. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

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‎08-25-2018 22:07

‎08-25-2018 22:07

Yes it's happening to me too.  I have a Charge 2 and use the Android app.  The Charge 2 seems to be doing great, but when I open the app, it's all zeros, when I look at the Challenges information it typically shows a fairly recent number of steps.  Half the the app is prompting me to log in, then erroring out, then telling me there in no network connection, it is REALLY annoying!  This started late in the day last Sunday Aug 19th. I have tried everything, opted in and out of all settings, uninstalled and reinstalled the app, UGH!

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