Set up Charge2

[Smurf1987]

I downloaded the app to set up my fitbit charge2, it says i have to update the app to pair my device...... but no updates available?!

Help....

[SunsetRunner]

Hi

Feel free restarting the tracker:

Restart the tracker

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

Afterwards try reconnecting the tracker to the account.

Read the Fitbit Help Article (click / tap to open the page) for more information.

Hope it helps

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[USAF-Larry · Accepted solution]

@Smurf1987, you don't mention which phone you are using, nor which Android operating system it has, but normally when you get the message that you need to update the app and no updates are available that means that your phone has too old an operating system to support the new Fitbit app.

[Smurf1987]

Its one of the older samsung galaxy s mini's. I thought that might be the case..... used it as an excuse to treat myself to a galaxy s6.... arrives on monday. Hopefully that will solve it.

[SunsetRunner]

No issues with updating fitbit on galaxy s6 here.. 

Wishing a wonderful weekend